Client Service Specialist- Itasca, IL

🚀 Join KEYENCE as a Client Service Specialist

Location: Keyence U.S. Headquarters – Itasca, IL
Total Compensation (Base + Bonus): $62,522

Schedule: 10:00a-7:00p; M-F

As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You’ll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers.

• Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.


• Communicate proactively with customers and product specialists to ensure smooth order processing.


• Follow up on requests through completion with accuracy and efficiency.


• Identify and resolve customer inquiries promptly.


• Route incoming calls to the appropriate product specialist or team.


• Adhere to established workflows while suggesting improvements for efficiency.


• Report inefficiencies to enhance customer experience.

🎓 Qualifications

• Bachelor’s degree or higher.


• Proficiency in Microsoft Office (Excel, Outlook).


• Strong attention to detail and problem-solving skills.


• Ability to multitask with urgency in a fast-paced environment.


• Friendly, flexible, and collaborative team player.


• Ability to type at least 50 WPM.


• Previous administrative or customer service experience is a plus.


• High-speed internet access for hybrid work schedule.


• Attendance at annual department conference required.

💼 What We Offer

• Base Salary: $49,910


• Bonus Target: $12,876 annually (performance-based), paid quarterly


• Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year


• Career Growth: Promote-from-within culture with base and bonus increases

🌍 Why KEYENCE?

• Recognized by Forbes as one of the World’s Most Innovative Companies


• A global leader in factory automation and quality assurance solutions


• Operating profit of over 40% for 25 consecutive years


• A culture that invests in your success from day one

KEYENCE is an at-will, Equal Opportunity Employer.