Client Services Administrator (Union, NJ)

Company : Neuropath Healthcare Solutions

Job Type : Full Time

Null, Union

Job Description - Client Services Administrator (Union, NJ)

Client Services Administrator

Union, NJ

Who We Are :

At Neuropath Healthcare Solutions, we provide comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Client Services Administrator to be internally motivated and adaptive. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization.

Job Summary:

Our Client Services Administrator will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints. In addition, the ideal candidate should be comfortable speaking to customers, multitask efficiently, be organized, flexible and driven.

Duties/Responsibilities:

Interacts with clients via telephone or email, to provide support and information on products or services.

Collects and enters requests for new or additional services.

Case assignments & Service Scheduling

Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

Performs client satisfaction calls.

Ensures that appropriate actions are taken to resolve clients’ problems and concerns.

Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.

Attends in-service training as required by regulation.

Adheres to all agency administrative and clinical policies and procedures.

Performs other related duties as assigned.

Requirements:

Salary starts at $20 per hour

At least a year of relevant experience

eClinical Works or similar EMR experience is required

Must have experience in an office setting

Onsite, Monday through Friday, from 9:00am to 5:00pm

Must consent to and pass a formal background check including fingerprinting

Skills/Abilities:

Medical scheduling experience is required

Healthcare or Behavioral Healthcare experience is required

Excellent communication skills including active listening

Ability to multitask

Service-oriented and able to resolve customer grievances

Proficient computer skills with the ability to learn new software

Bilingual in Spanish, Portuguese, or Creole preferred

Education and Experience:

Associate’s degree required; Bachelor’s degree preferred.

This is NOT an entry-level position, relevant experience is required when applying.

We are open to referrals, please inquire about when speaking with your recruiter

Note: This position is initially temporary with the potential to become permanent. Benefits will be available following 90 days of successful employment.

Original job Client Services Administrator (Union, NJ) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Client Services Administrator (Union, NJ)

Job Description - Client Services Administrator (Union, NJ)

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