Client Services Associate

KP LLC is more than just a company. We have stood the test of time for over 90 years by combining our traditional services with the latest online technology. We continue to build on this foundation, growing our team with the same core values that made us who we are.

KP is looking for a Client Service Associate. The Client Service Associate is responsible for the overall support to the Client Services Department.

Essential Duties and Responsibilities:

Client Services Support:

• Aids Client Services Department, including various clerical functions, office duties, data entry or any other support activities as assigned.
• Assist in facilitating all phases of service requirements for the client’s product, including but not limited to reviewing client specifications, creating work orders, preparing internal documents, creating customer samples and projecting milestones.
• Verbal and written communication with customers to answer questions and confirm data details. Example: order information, tracking numbers, log-in & password retrieval, shipping costs
• Filing, scanning, and collecting mail return data from time to time

This position may also perform any and/or all the following duties:

• Job entry into KP Information Management System
• Accurately prepares prebills and billing documents.
• Assist billing process to ensure customer billing requirements are met.
• Coordinate production of in-house accounts.

Back-up coverage to Front Desk Responsibilities (depends on KP location)

• Ensure the first contact with KP is pleasant, professional and helpful.
• Answer phones promptly and courteously, directing calls to the appropriate individual.
• Greet and assist visitors (assigns badges, manages security badges; calls appropriate employee to acknowledge visitor)
• Interfaces with courier service vendors. May coordinate delivery runs.
• Other duties or projects as assigned or requested.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and possess the following knowledge, skills and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience and Training (Knowledge):

• Associates degree (A.A) from two-year College; plus, one to two years related experience and/or training; or equivalent combination of education and experience.
• Basic knowledge of Microsoft Office products including Word, Excel and Outlook.
• Basic knowledge of print, mail, fulfillment or marketing is a plus.
• Experience with Microsoft Dynamics AX is desired.

Skills and abilities:

• Good verbal, written and listening skills; ability to read, understand and follow SOP's, and supervisor's instructions.
• Coordinates own work with others and works collaboratively to meet needs of the department.
• Use self-management skills to plan, organize and prioritize work activities to use time efficiently.
• Interpersonal skills to get along with employees, respond positively to instructions and procedures.
• Reviews all work carefully for completeness and accuracy.

We take pride in fostering a positive work-life balanced environment. Our employees currently enjoy company benefits such as:

• Competitive Pay
• 11 Paid Company Holidays
• Paid Time Off
• Full benefits – Medical, Dental, Vision, Life Insurance and Disability
• 401(k) Plan with Company Match