Client Services Coordinator

Description

Job Summary: The Client Service Coordinator completes administrative customer service duties in the laboratory, ensuring highest quality customer service by performing the following duties.

Duties & Responsibilities:

•  Answer incoming calls and transfer to appropriate personnel in a courteous, articulate and timely manner
• Responsible for handling inquiries from company clients and resolving issues as efficiently as possible
• Reviewing and distributing company documents and correspondence to designated clients and/or department
• Recording all client inquiries, requests and concerns into company database , and reviewing database for unresolved customer services tasks
• Responsible for assisting all laboratory staff with clerical and administrative needs such as copying, faxing, mailing etc.
• Review and pack results to be mailed, fax or sent via electronic communication
• Back up for company receptionist
• Other duties as requested

HOURS:  MONDAY - FRIDAY 11AM - 7PM WITH ROTATING HOLIDAYS

Requirements

Education and Experience:

• Associates in business administration, or equivalent education and experience
• Minimum 3 years customer/client service experience in an office setting
• Experience working in medical office or laboratory preferred
• Computer proficiency, including Microsoft Word, Excel and Outlook

Required Knowledge, Skills and Abilities:

• Ability to function in fast-paced environment and maintain operational quality
• MUST be organized and be able to work independently and as part of a team
• Effectively complete tasks in the most efficient and accurate manner
• Ability to maintain confidentiality
• Demonstrated professionalism
• Proven ability to provide high level customer service including problem resolution.
• Strong client service orientation
• Strong organizational, time management and follow-up skills
• Proficient with standard office equipment