Client Success Director-Life Sciences(NY/NJ/MA/MD location)

Locations: Multiple East coast locations based on client demand, including New York City, New Jersey, Boston, and

Maryland. This role requires onsite presence at different offices and/or client sites, based on the

engagement.

Note: This position is not eligible for Immigration Sponsorship at this time.

Role Overview: As a Client Success Principal in the Healthcare & Life Sciences practice, you will lead AI-driven enterprise transformations for senior life sciences clients, delivering against CEO-level mandates. You will execute AI foundations and functional AI programs at scale, drive delivery quality and growth, and expand long-term client partnerships. This role owns strategic Fortune 100 pharma accounts, growing

multi-million-dollar relationships across major U.S. life sciences markets while ensuring client

consistently delivers at the highest standard.

Responsibilities

• Own delivery and growth for Fortune 50 pharma accounts, driving $20M+ in annual consulting

and delivery revenue

• Lead large, multi-program AI and GenAI initiatives, including field force transformation,

omnichannel analytics, next best action, content tagging, patient services, and field force copilot

solutions

• Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps,

LLMOps, cloud engineering, and analytics

• Ensure strong client outcomes and satisfaction, with a target NPS of 70+

• Serve as the primary senior client contact, managing executive relationships, escalations, and

complex stakeholder environments

• Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint

business plans

• Represent client's full portfolio across AI, engineering, design, behavioral science, and pharma

analytics

• Manage account economics, including utilization, margins, and delivery health

• Drive proposals, client presentations, and commercial discussions in support of new and

expanded work

• Lead and influence cross-functional teams through indirect management, providing direction,

coaching, and oversight

• Act as a long-term strategic partner to clients and an active contributor to the growth of the HLS

practice

Requirements

Qualifications

• 20+ years of experience delivering and growing analytics and AI programs for Fortune 500 life

sciences clients

• 10+ years of consulting experience in healthcare and life sciences

• 10+ years leading AI initiatives, including GenAI, for large enterprise clients

• Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery

• Proven commercial judgment with the ability to connect client challenges to business outcomes

• Experience engaging senior executives (CIO, SVP, VP) in strategic discussions

• Demonstrated ability to lead large, cross-functional teams through influence

• Comfortable operating in ambiguous, fast-moving environments

• Strong written and verbal communication skills

• Hands-on experience with proposals and executive-level client presentations

• Willingness to take ownership, learn from mistakes, and contribute beyond defined

responsibilities

Benefits

Benefits: As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in

accordance with the plan documents, which may be amended from time to time. You will be eligible for

benefits on the first day of employment with the Company. In addition, you are eligible to participate in

the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms.

The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time”

PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.