Client Success Manager

Description

Build relationships with merchant partners, help them with issues and continually impress them with our positive, customer-centric culture. Provide proactive strategies to increase usage of Trellus services and create loyalty in our merchant partnerships.

Work with merchant partners and customers to ensure they are effectively leveraging our services to benefit their businesses and finding value in our partnership.

Become and expert with all our services to best educate merchant partners and customers.

Lead creation of Merchant Support Center to help guide and educate our merchant partners on how to use our platform and effectively market or services to their customers.

Work closely with the sales director and the sales team for growth, and management of merchant partners to ensure exceptional customer experience on the sales level/onboarding process.

Be a customer advocate and collecting merchant partner and customer feedback for reporting to founders about growth opportunities and best practices for sales team.

Develop best practices to share with all departments to include sales, delivery, development and expansion.

Maintain revenue base by managing accounts and retention efforts.

Drive and update revenue opportunities through increased product adoption and increased usage