Client Success Manager

Job Title: Client Success Manager
Department: Client Services
Reports To: Manager, Client Services
Location: Indianapolis, IN

Job Summary

The Client Success Manager manages the various stages of the Selerix end-to-end solution and serves as the primary point of contact for clients. This role is responsible for gathering client requirements and establishing a foundation for successful implementation of benefits enrollment, payroll integration, and carrier transmission. This position provides superior customer service by providing system knowledge and building and/or repairing case capabilities. Position manages a minimum case load of 5 to 10 cases.

Key Responsibilities

• Serves as primary point of contact for Selerix's Employer Groups.


• Effectively perform project management role on case configurations.


• Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.


• Acts as liaison between the Selerix team and the client when researching and reporting on questions regarding the Selerix platform.


• Accurately and timely provides resolution to client issues and concerns.


• Works collaboratively with internal partners to resolve issues or setup.


• Prioritizes and manages multiple cases simultaneously so that client satisfaction is maintained at the standard required by the VP of Customer Operations.


• Accurately addresses all assigned tasks within the project timeline, leading to a client go-live status on the Selerix platform.


• Maintains knowledge and information on the system in order to provide superior customer support.


• Effectively manages multiple client implementations simultaneously.


• Participates in staff meetings, conference calls, and other meetings, as needed.


• Performs other duties as required.

Qualifications

• Bachelor's Degree or relevant experience.


• Minimum one year's experience in insurance benefits; experience in account management or a client relationship role a plus.


• Strong written and verbal communication skills.


• Proficiency in Microsoft Office (Word, Excel, etc.).


• Proven organizational and time management abilities.


• Effective team collaborator with a strong sense of partnership.


• Experience in managing projects with multiple stakeholders and timelines.

Must be eligible for US employment

We offer the following benefits:

• Medical, Dental and Vision insurance


• 4 weeks paid time off (PTO)


• 9 paid holidays


• 401K (with match)


• Basic Life


• Long-Term Disability

Locations in Plano, Texas – Columbia, South Carolina – New Orleans, Louisiana – Indianapolis, Indiana - Hybrid work schedule