Client Success Manager

Client Success Manager

****Local Applicants Only will be considered****

LUMN, a growing dental marketing company, is on the hunt for a experienced, seasoned Client Success Manager—a role akin to an account executive or project manager. If you are a bright, friendly, organized, and detail-oriented individual with a knack for managing client projects and workflows, we need you!

Key Areas of Responsibility:

• Client Onboarding: Kick-off projects with success calls, engage stakeholders, and ensure a smooth onboarding by collecting all necessary information.


• Regular Follow-Up: Maintain regular contact with clients through weekly calls and emails to review progress and address any concerns.


• Project Milestone Tracking: Use our PM software to keep tabs on milestones, and keep the team and client informed of any risks or delays.


• Quality Assurance: Ensure deliverables meet our high standards before presentation to the client.


• Client Communication: Uphold protocols for clear client communications, including email formats, status updates, and issue escalation.


• Risk Management: Identify project risks and develop mitigation strategies.


• Documentation: Keep meticulous records of all project details, ensuring everything is up-to-date in HubSpot and Asana.


• Project Closure: Conduct debrief sessions and make sure projects are formally closed out.


• Client Retention and Feedback: Use client feedback for continuous improvement.


• Reporting: Prepare and present regular status updates and performance metrics.

Essential Skills:

• Understanding of web design principles


• Proficiency with software and a willingness to learn new tools


• Solid organizational and time management skills


• Exceptional memory and communication skills


• Customer service and project management experience


• Ability to work well with various personalities and build consensus

Qualifications:

• Relevant college degree from top university (required)


• Expert level experience with Google Docs and Drive, Asana, HubSpot, Dropbox and Slack
  

Personal Attributes:

• Detailed and punctual


• Positive attitude with a good sense of humor


• A team-player mindset


• Energetic, enthusiastic, and client-oriented

Compensation and Benefits:

• Annual competitive starting salary


• Paid time off (Two weeks per year)


• All typical holidays


• 401K / HSA


• Paid access to local physician for employee and family.
  

LUMN Core Values:

• We Are Ridiculously Responsive.


• Our Clients Are Our Friends.


• We Take Pride in Our Craft.


• We Are Givers.


• We Practice Kaizen.


• We Are Wise Stewards.


• We Are Professional and Have Fun.
  

Application:

Required: Please submit a cover letter detailing why you’re the perfect fit for this role.  Join us and become the day-to-day face of a company known for its exceptional client service. This full-time position is based in our Provo office from 8:30 am to 5 pm, Monday through Friday. We’re excited to train you on our project management software and welcome you to our fun, dedicated team.  Apply today to shape a smile-worthy future with LUMN!