Client Success Team Leader | HCM

#LI-DNI

CBIZ’s Human Capital Management (HCM/HCA) division provides comprehensive workforce and HR solutions designed to help organizations attract, retain, and optimize their talent. The team partners with clients across areas such as payroll, benefits administration, HR technology, compliance, and workforce strategy, delivering scalable solutions that support business growth. By combining consultative expertise with technology-enabled services, CBIZ HCM helps clients streamline operations, enhance the employee experience, and drive long-term organizational performance.

Essential Functions and Primary Duties

• Guide efforts of group to complete responsibilities
• Assign, monitor and review progress and accuracy of work.
• Guide efforts and provide technical guidance on more complex issues. Complexity is based on the degree of uncertainty, financial risk, technical requirements, urgency and volume or size.
• Continues to spend a significant portion of time performing individual tasks related to the unit.
• Execute annual goals and priorities
• Ensure team performs work as prescribed by policies and procedures in order to achieve productivity, service and quality standards
• Analyze and resolve problems interprets policies and demonstrate solid subject matter knowledge
• Motivate, guide and train staff
• Additional responsibilities as assigned

Minimum Qualifications

• High School Diploma or GED equivalent required; Bachelor's degree preferred
• More than 3 years of directly related experience in the relevant industry
• Must maintain current required licenses and certifications relevant to field of expertise
• Demonstrate industry experience and technical knowledge in area of expertise
• Proficient use of applicable technology
• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
• Strong communication skills both oral and written with all levels of an organization, both internally and externally