Client Support Logistics Guide - Third Shift

Mercury is seeking a Logistics Client Support Guide to help build the future of frustration-free logistics with us. The hours for the overnight shift are;

Saturday - Wednesday 10pm -8am or 

Wednesday - Saturday 10pm - 8am

At Mercury, we are on a mission to provide the most seamless and worry-free logistics services in the world for every type of shipping so our customers in the Life Sciences and Healthcare industries can focus on what matters most to them.  Our company’s growth focus is strategic and deliberative, and we live the values of:

• Customers First


• Extreme Ownership


• Relentless Improvement


• Band-Aids and Stitches


• Humility

To keep up with explosive demand, we need self-motivated, innovative go-getters in every department. If you want an opportunity for ownership, accountability, and to make a rapid impact and contribution to a company in its hyper-growth state, Mercury is the place for you.

As a Logistics Client Support Guide, you will be at the forefront, interfacing with clients daily and working to solve their most complex shipping problems.  This position requires tenacity, problem solving skills and a willingness to do what it takes to get the job done.

Responsibilities of the role:

• Respond to client shipping requests and inquiries via emails and phone


• Provide clients consultative guidance on which of our services will best meet their needs


• Track shipments throughout transit and proactively notify clients of status and work with carriers to promptly resolve any issues or delays


• Work directly with clients and provide prompt response to service


• Book client shipments with a broad network of Mercury partners


• Review and process domestic and international shipping documents for accuracy and completeness before submission to partners and customs officials


• Use our internal Transportation Management Software


• Update our Mercury CRM to reflect the most up-to-date, accurate, and detailed information on each shipment


• Add vendor and client charges to shipment info to streamline invoicing


• Comply with all company business processes, procedures and work instructions

Who We’re Looking For

The ideal candidate for the role of Logistics Client Support Guide role takes initiative a strong sense of urgency and perform well under tight deadlines. You are a great multi-tasker and do well under pressure. As a member of a client’s dedicated support team, your strong interpersonal skills and the ability to quickly build rapport and trust will be critical to your success. This position is instrumental in providing the level of superb care and commitment that our clients have come to expect and depend on from Mercury.

Qualifications:

• 4-year degree or 3 years experience in client support, call center or other relevant experience


• Ability to understand current and future needs of our clients


• Experience with the Microsoft Office suite


• A willingness to learn and work in a start-up environment


• Good oral and written communication skills, in person and electronically


• Demonstrated ability to resolve problems quickly and collaboratively


• Strong organizational and follow-through skills


• Exceptional work ethic