Clinic Receptionist

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work®

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Bossier City, LA

Summary Description:
The Clinic Receptionist serves as the front-facing representative of the clinic by managing patient interactions, appointment scheduling, and administrative tasks. This role also supports billing operations by verifying insurance, collecting payments, and assisting with claims processing.

Responsibilities

• Greet and check in patients with professionalism and empathy
• Schedule appointments and manage provider calendars 
• Answer phone calls and respond to patient inquiries
• Verify insurance coverage and collect co-pays or outstanding balances
• Assist with billing tasks such as charge entry, claims follow-up, and payment posting
• Maintain accurate patient records and uphold HIPAA compliance
• Coordinate with clinical and billing teams to ensure smooth patient flow and documentation
• Monitor front desk inventory and maintain a clean, organized reception area

• High School Diploma or GED
• 1+ years of experience as a receptionist or in customer service
• Experience in a healthcare setting preferred
• Familiarity with EMR systems and basic billing workflows
• Strong communication, multitasking, and organizational skills
• Understanding of HIPAA and patient confidentiality protocols
• Strong interpersonal skills with a focus on empathy and professionalism
• Experience in healthcare front desk or patient-facing roles preferred
• Familiarity with basic medical billing workflows, including charge entry and insurance verification, preferred
• Understanding of commercial, Medicare, and Medicaid payer requirements preferred

• Access to a 401(k) Retirement Savings Plan
• Comprehensive Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Holidays
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services