Clinic Receptionist

SUMMARY

The clinic receptionist works directly with the public assisting the veterinary technicians, assistants and doctors, scheduling appointments, answering the phone, and providing pleasant customer service. 

Schedule:

Variable work schedule including evenings, weekends and some holidays

PRINCIPAL ACCOUNTABILITIES

• Uphold the mission of Humane Animal Rescue throughout all responsibilities of the position.
• Understand and support the Open Door Philosophy of Humane Animal Rescue.
• Maintain positive relationships with co-workers, managers, directors, clients, and stakeholders.
• Knowledge of multi-line phone system.
• Friendly, professional and courteous manner with customers is essential.
• Answer telephone calls for the Veterinary Medical Center.
• Schedule appointments for the Veterinary Medical Center.
• Ability to discern emergencies vs routine care and the ability to refer out if necessary
• Enter medical records, create invoices, and take payments from clinic clients.
• Proficiency in clinic software as well as kennel software.
• Assist in reception duties for vaccines clinics both onsite and offsite.
• Assist in admitting and discharging of surgery patients.
• Basic understanding of veterinary medical terminology, vaccines, medications and disease recognition.
• Fill and explain prescriptions.
• Assist customers with their questions, providing the highest level of customer service and accuracy.
• Make changes to, and assist other employees with, the operation of the voice mail system.
• Ability to multi-task and work in a fast-paced atmosphere.
• General computer knowledge regarding Microsoft Outlook, Word, and Excel

Work Environment:

While performing the duties of this job, the employee could be exposed to hazards associated with aggressive animals; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases. The employee will primarily be working in the shelter environment. The noise level in the work environment is usually moderate.

Physical Demands:

While performing the duties of this job, the employee is required to bend, stand, stoop, walk, sit, talk, listen, hear; use hands to finger, manipulate, handle, or feel; reach with hands and arms. The employee must be able to lift and/or move up to a minimum of 40 pounds repeatedly thought the day with some assistance. Must be able to work standing for 6 or more hours. This description represents the requirements that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.?

Travel:

This position will require working out of HARP’s North Shore and/or East End locations. 

QUALIFICATIONS

• Must have excellent customer service skills, both in person and on the phone.
• Basic animal welfare knowledge preferred but not required 
• Ability to work independently, self-motivated and detail-oriented. 
• Must be able to work a flexible schedule that could include weekends, days, evenings or holidays  
• Must possess basic computer skills, including Microsoft Office and Excel. 
• Must be able to work standing for 6 or more hours. 
• Must possess ability to work efficiently and calmly under challenging conditions.