Clinical Account Specialist (CAS), NW Phoenix, AZ

Headquartered in Carlsbad, California, and with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at work for more than three decades discovering medical breakthroughs that have redefined life for people with serious diseases. We’re pioneers in RNA-targeted medicines, and our platform continues to revolutionize drug discovery and transform lives for patients with unmet needs.  With multiple marketed medicines and a leading pipeline in neurology, cardiology and select areas of high patient needs, we continue to drive innovation in RNA therapies in addition to advancing new approaches in gene editing to provide greater value to patients and are well positioned financially to deliver on our strategic goals.

At Ionis, we pride ourselves on cultivating a challenging, motivating and rewarding environment that fosters innovation and scientific excellence. We know that our success is a direct result of the exceptional talents and dedication of our employees. 

With an unprecedented opportunity to change the course of human health, we look to add diverse individuals, skill sets and perspectives to our exceptional team. We continue to invest time, money and energy into making our onsite, hybrid and remote work environments a place where solid and lasting relationships are built and where our culture and employees can thrive. 

We’re building on our rich history, and we believe our greatest achievements are ahead of us. If you’re passionate about the opportunity to have meaningful impact on patients in need, we invite you to apply and join us. Experience and contribute to our unique culture while you develop and expand your career!

CLINICAL ACCOUNT SPECIALIST (CAS)

SUMMARY:

The Clinical Account Specialist (CAS) is a field-based role responsible for the launch of Ionis’s first wholly owned commercial product within their respective territory and will possess a deep understanding of the healthcare market and the Familial Chylomicronemia Syndrome (FCS) community, including the key customers and accounts treating cardiovascular and lipid related diseases.  In this role, the CAS will be responsible for driving performance and working with cross-functional partners and external customers to support Ionis goals and come together to help patients in need.  

RESPONSIBILITIES: 

The CAS will understand the unique objectives and needs of each customer in their pursuit of improved patient outcomes, and will achieve this by building, maintaining, and leveraging networks and relationships in the local healthcare system to develop and execute effective business plans to meet customer and Ionis goals. The CAS will serve as a cross-functional teammate: building trust and collaborating with a diverse team of people with deep functional and therapeutic area expertise operating with integrity and in compliance with Ionis Code of Ethics and Business Conduct continuing our efforts for the FCS community. 
 
Customer Engagement and Experience  

• Educate HCPs and office staff to raise FCS disease state awareness, educate on diagnostic pathway, and instill an urgency to treat familial chylomicronemia syndrome (FCS) 


• Create positive prescribing experience through value added resourcing and hcp/patient support materials and programs.   


• Participate in conferences, congresses, and other scientific meetings to educate HCPs on FCS disease state and treatment.

Market Knowledge  

• Gather insights to profile accounts and provide feedback to field leadership and marketing to inform product sales & marketing strategy 


• Understand local referral networks, including primary treaters, secondary treaters, and referral patterns for FCS patients 


• Identify, validate, and document potential HCPs treating FCS patients to inform commercial strategy 

Account Planning  

• Execute the brand strategic plans by developing and executing customer focused territory strategic account plans to maximize business opportunities and customer satisfaction 


• Build insight-driven focused tactics by understanding brand requirements & anticipating the current and future needs of our key customers including hospital and office-based Endocrinologists, Cardiologists and other sub-specialties that treat FCS patients 


• Adjust strategies to meet business goals in an assigned region through territory strategic insight 


• Develop strategic account plans in conjunction with field and brand leadership to appropriately engage accounts based on customer needs and brand strategic objectives 

Training  

• Participate in field meetings and training programs to understand brand messaging strategy, familial chylomicronemia syndrome disease state, and customer engagement tactics to effectively engage customers 


• Certify on approved label, compliance training and all applicable customer engagement policies 


• Learn and adhere to the company's mission and vision, policies and procedures, including the Ionis Code of Ethics and Business Conduct. 

Teamwork  

• Partner with cross-functional teammates to understand and address the unique needs of their customers, ensuring the customer and patient experience is held to the highest standards in a compliant manner. 


• Share learnings from customer engagement activities with other field team members and leadership (e.g., national/regional leads, marketing, field ops, analytics) 


• Leverage all available platforms and technology to compliantly engage customers through multiple channels and enhance their overall experience 


• Partner on accounts with patients who are seen by multiple specialties in multiple geographies 

REQUIREMENTS: 

• Bachelor’s Degree 


• 5+ years of experience in Pharma sales across the following competencies:   


• Experience in New Product launches 


• Account-based selling 


• HCP and IDN engagement 


• Cross-functional field team coordination 


• Prior experience independently managing a sales territory 


• Background in cardiology, endocrinology, and other sub-specialties that treat FCS patients 


• Injectable experience preferred 


• Familiarity with Familial Chylomicronemia Syndrome (FCS) community  


• Established relationships with key opinion leaders (KOLs) and major accounts 


• Ability to analyze market data and develop territory strategies 


• Record of navigating complex accounts and aligning solutions with patient needs 


• Strong clinical knowledge and commitment to addressing patient needs 

Please visit our website, http://www.ionis.com for more information about Ionis and to apply for this position; reference requisition # IONIS004042

Ionis offers an excellent benefits package! Follow this link for more details: Ionis Benefits

Full Benefits Link: https://ionis.com/careers#:~:text=Highly%20competitive%20benefits

The pay scale for this position is $140,000 to $160,000

NO PHONE CALLS PLEASE. PRINCIPALS ONLY.

Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers.