Clinical Behavioral Health Intake Coordinator (On-Site)

$50,000–$60,000 annually | Full-time | Monday–Friday | On-site in Baltimore

BTST Services is seeking an organized and compassionate Behavioral Health Intake Coordinator to help new clients successfully begin services. In this position, you will serve as a key connection between clients, referral partners, providers, and internal clinical teams.

The ideal candidate has experience in healthcare administration, behavioral health, patient access, referrals, insurance authorization, or care coordination. We provide training on BTST’s programs, systems, and intake procedures.

Essential Functions:

• Receive and process new behavioral-health referrals.
• Communicate with clients, families, referral partners, and providers.
• Verify insurance eligibility and benefits.
• Process initial and concurrent service authorizations.
• Review referral documentation for accuracy and completeness.
• Create and maintain client records in the electronic health record.
• Coordinate client assignments with clinical providers.
• Track referral progress and provide timely status updates.
• Follow up on missing documents, signatures, and insurance information.
• Maintain accurate intake reports and support departmental quality reviews.

Minimum Qualifications:

• High school diploma required; associate or bachelor’s degree preferred.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Microsoft Office Suite and EMR systems.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Perks for Full Time Employees:

• 401k plan with company contribution according to plan requirements
• Flexible Spending Account and Dependent Flexible Spending Account
• Health Insurance Benefits with employer contribution
• Medical, Dental and Vision
• 100% Employee Paid Voluntary Benefits
• 100% Employee Sponsored Benefits
• Company Sponsored Employee Assistance Program (EAP)
• Company Sponsored $25k Basic Life Insurance Policy
• Partnerships with select colleges/universities (tuition discounts, scholarships, etc.)
• Paid Time Off
• Referral Program

EEO Statement

We are an equal opportunity employer and will consider all applications without regard to race, color, religion, ancestry or national origin, sex, age, marital status, sexual orientation, gender identity, disability, or genetic information. Applicants with disabilities that require accommodation or assistance for a position, please contact us directly at [email protected].

Work schedule

• 8 hour shift
• Monday to Friday
• Day shift

Benefits

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Referral program
• Disability insurance
• 401(k) matching
• Paid training