Clinical Information Systems Principal Trainer-Associate

• Learns about end-user workflows and job responsibilities.
• Learns both system application and the organization's specific workflows.
• Implements the training program for EHR application.
• Assists in testing and maintaining the training environment and materials.
• Responds and troubleshoots end user issues that are reported.
• Identifies opportunities for process improvement in support of the clinical information systems.
• Maintains policy and procedure documentation.
• Responsible for keeping current with system changes and enhancements to ensure a thorough knowledge of the clinical information systems as they relate to both physicians and clinical staff.
• Delivers ongoing training.
• Participates in clinic rounds, innovation sprints, and one on one sessions with end users.
• Builds documentation tools for the end user in the electronic health record.
• Provides daily support of designated applications through triage and/or virtual chat.
• Performs other related duties as required.

• Knowledge of health information management in a medical/health system setting.
• Knowledge of the principles/theories of adult learning and competency-based education.
• Ability to assist users in developing best practices utilizing proven workflows.
• Ability to conduct training session in the classroom as well as one-on-one learning in a clinical setting.
• Ability to design, build, develop, test, and perform data validation on tools for end users.
• Proficiency in Microsoft Word and Excel.
• Attention to detail and ability to multitask are critical.
• Interpersonal skills and effective communication skills.
• Organizational skills.
• Ability to communicate effectively both written and verbal.

Education:

• Bachelor’s degree in Education, Healthcare Information Management or Systems, Health Administration, Arts or Sciences OR an equivalent combination of comparable skills, education, training and/or experience.

Experience:

• One (1) year of Epic or healthcare clinical or healthcare business experience OR an equivalent combination of comparable skills, education, training and/or experience is required.