Clinical Market Manager

Main Street Rural Health is a healthcare company focused exclusively on serving rural communities. We believe in the old ways of medicine when you had access to your doctor 24/7. Unfortunately, the complexity of healthcare today makes it way too difficult for most patients to navigate the healthcare system.

We built this business to make it easier for rural patients to access care.  We provide rural residents personalized assistance with their health care needs including a dedicated local health navigator, 24/7 access to a doctor, a world-class network of specialists, medication refills, and help navigating insurance benefits.   

We partner with rural primary care, pharmacy, and urgent care partners to meet patients where they are.  Our interdisciplinary care team uses an integrated technology platform to coordinate and manage comprehensive, longitudinal care.  Our contract model with health plans puts us at risk for the financial and quality outcomes of our patients..

Rural healthcare is built on relationships. Our Health Navigators are embedded in partner primary care clinics, pharmacies, and urgent care groups in the communities we serve.  Your job is to manage and support our Health Navigators to make sure they are performing their duties and serving patients in the most impactful way. You are responsible for the success of the Health Navigators in your market. As the manager, you own the service delivery and overall patient satisfaction.  In partnership with the Market Medical Director, you are responsible for the performance of your team and the achievement of key performance indicators operationally and clinically. You will:

• Serve as manager for the Health Navigators in your market with full managerial responsibilities
• Develop relationships with partner clinic administrators and pharmacists to address questions or concerns
• Partner with the Market Medical Director to hire, train and manage a team of Health Navigators (our term for community health workers)
• Design and execute healthcare education and professional development trainings for the Health Navigators in your market
• Create clear and efficient communication pathways between Health Navigators and the central office
• Track and analyze operational and clinical data and key performance indicators
• Troubleshoot operational and clinical challenges and offer support to the Health Navigators
• Contribute to ongoing process improvement efforts to enhance the service

Requirements for This Role: 

• You love your community and want to see it thrive
• You enjoy meeting new people and developing relationships
• You are an excellent manager who can create a following
• You have clinical experience working with patients and medical professionals
• You have superior problem-solving skills and don’t mind “rolling up your sleeves”
• You are open to a fast-paced startup where change is the norm
• You are a self-starter and are comfortable with a remote working environment
• Holds a clinical license (Nurse or Social Work)

Main Street Rural Health is an equal opportunity/equal access/inclusive employer fully committed to achieving a diverse workforce.