Clinical Operations Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Travel between assigned health centers to provide consistent on-site support, maintaining a visible, hands-on presence within clinical environments.
• Conduct regular site visits as directed by leadership to observe day-to-day administrative and clinical operations, assessing workflow efficiency, team performance, and overall functionality.
• Support and improve clinical operations across multiple sites to ensure consistent, high-quality patient care and service excellence.
• Monitor operational performance, including participation in interviews, precepting, and targeted retraining in collaboration with the Enterprise Training Manager and Regional Director of Clinical Operations.
• Assist with staff training, coaching, and performance management to reinforce operational standards and best practices.
• Monitor clinical systems and workflows to ensure adherence to best practices, including patient case management, throughput, scheduling, inventory, and dispensing processes.
• Investigate, address, and respond to patient concerns, escalations, and survey feedback in a timely and professional manner.
• Report clinical occurrences and support implementation of corrective actions in partnership with the Quality team.
• Serve in a direct clinical support capacity as needed to maintain efficiency and continuity of care.
• Identify operational or personnel concerns and communicate findings to the Regional Director of Clinical Operations.
• Collaborate closely with regional leadership and quality teams to uphold organizational standards and drive continuous improvement initiatives.
• Perform additional duties, responsibilities, and special projects as assigned by the Regional Director of Clinical Operations.

• Current license or certification in specialty such as RN, LPN or CMA.
• Current BLS certification through American Heart Association valid for at least 90 days after start date
• Ability to prioritize and problem solve.
• Strong clinical background with developed critical thinking skills

• Leadership experience
• Clinical educator in a healthcare setting
• Outpatient or Primary care experience