Clinical Pharmacy Technician/Intepreter

SUMMARY:

Download, organize and assess reports for patients who would benefit from clinical pharmacy program. Review medication lists, vitals and labs to determine appropriateness for clinical pharmacy program. Patient outreach to schedule with Clinical Pharmacist and Primary Care Provider (PCP) for medication therapy and disease management. 

$17.00 - $22.25 DOE.

MINIMUM QUALIFICATIONS:

High school diploma/GED. Idaho Board of Pharmacy Technician certification preferred and in good standing. 3-5 years’ experience in a retail pharmacy or as clinical staff in a medical clinic preferred but not required. Must be fluent in Spanish, preferably certified as a medical interpreter.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Computer skills include the ability to use Pharmacy Management software, NexGen (EPM & EHR), and Microsoft software products, and the ability to quickly learn new applications. 
• Effectively communicate verbally and through written (electronic) correspondence between members of the pharmacy and clinical team
• Basic knowledge of drugs and their indication
• Basic knowledge of vitals, labs and other objective information obtained
• Electronic organization of records and spreadsheets
• Bilingual Spanish skills
• Medical/behavioral health terminology
• Ability to ensure privacy
• Strong organizational skills
• Ability to work on multiple projects simultaneously
• Work effectively with a wide range of responsibilities
• Detail oriented
• Always maintain professional conduct and appearance
• Establish and maintain effective working relationships with providers, staff and management

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DESCRIPTION OF DUTIES FOR CLINICAL PHARMACY TECHNICIAN:

1. Azara Reports
   1. Run and review timely reports to identify patients for clinical pharmacy services

i. Hypertension Controlling High Blood Pressure

ii. Diabetes A1c or GMI >9 or untested

iii. Statin Therapy for the prevention and treatment of CVD

iv. Aspirin Use

v. Other reports requested by clinical pharmacist

1. Including but not limited to insurance medication adherence, statin use in diabetes, concurrent opioid and benzodiazepine prescribing, poly-anticholinergic reports

Organize reports and update them according to patient outreach that occurred

2. Documentation/Tracking:

a. Keep spreadsheets organized with appropriate outreach

b. Review patient’s charts, including medications, vitals, labs, or other objective data to help with appropriate patient identification for clinical pharmacy services

c. Responsible for accurate, timely, and complete documentation in patient records within EHR 

d. Update reports and track patients appropriately for scheduling and follow-up purposes

e. Track and update Goal spreadsheet to track number of phone calls and appointments made.

3. Outreach and communications:

1. Contact patients and discuss that clinical pharmacy services would benefit the patient, expectations regarding the visit and get them scheduled with PCP and clinical pharmacist at assigned clinics at least 4 weeks from last appointment with PCP.

4.Accompany provider into the visit with the patient and accurately interpret the session between the patient and provider.

5. Perform any ancillary duties required by the provider during and after the visit.

6. When not working as an interpreter, will perform duties as assigned which could include but are not limited to:

a. Work on reports

b. Assist in the clinic with miscellaneous tasks and processes.

1. Other responsibilities:
   1. Run test claims through Pharmacy software at the request of clinical pharmacists to help determine coverage of devices and medications
   2. Review and obtain patient assistance paperwork for patients using clinical pharmacy services
   3. Complete tasks as assigned by clinical pharmacists
   4. If bilingual, provide interpretation for clinical pharmacy visits.

OTHER RESPONSIBILITIES:

SAFETY:

Family Health Services enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions, and providing feedback to supervisors and management on all safety issues.

COMPLIANCE (MEDICARE):

Family Health Services is committed to the very highest standards of ethics and integrity. It is our policy to properly determine the accuracy of reporting and billing our services in accordance with the rules, laws and regulations of FHS, the state government, and the federal government. FHS employees will do their part to ensure accurate documenting and billing practices, participate in compliance trainings and will identify and report any concerns or activities that may violate these standards.

Each employee will be trained on the FHS Medicare Compliance Plan and the Standards of Conduct and asked to sign a Conflict of Interest Statement at hire and annually thereafter. A copy of the Medicare Compliance Plan and the FHS Standards of Conduct are available on the FHS home page under the Compliance tab. 

PATIENT CENTERED MEDICAL HOME (PCMH):

Family Health Services is committed to providing our patients with the highest standards of care by becoming recognized as patient centered medical home. FHS staff is expected to participate in this process by being an active and willing PCMH team member. Specific duties and expectations may vary and will be identified by position and site.

PROCEDURE COMPLIANCE:

Employee must read and understand the general and specific operational, safety, and environmental requirements of all plans, procedures, and policies pertaining to this job. 

WORKING CONDITIONS:

Work is normally performed in a typical interior/office work environment. No or very limited physical effort required. No or very limited exposure to physical risk.