Clinical Process Specialist (Req 101083)

GENERAL RESPONSIBILITIES:

The Clinical Process Specialist supports clinical information processes across medical, behavioral health, and dental services at Whitney Young Health. Reporting to the Manager of Clinical Informatics, the Clinical Process Specialists functions as an internal consultant/resource in gathering clinical process program needs, resources, and services. 

SPECIFIC RESPONSIBILITIES: 

• Support the identification, design, testing, education, implementation and evaluation of clinical information processes and systems.
• Assist with the identification and coordination of clinical users for communication, expectation management and input during system development, education, implementation and evaluation.
• Assist in identification of clinical information and data requirements across the organization and support the development of a clinical information system to meet those requirements.
• Works with stakeholders across disciplines to identify system(s) impact on workflow processes, redesign of current workflow, assist with developing a plan to implement the changes, and assist with the education to staff of such changes.
• Assist with facilitating the development of systems that enable the analysis, benchmarking, and evaluation of data to enhance outcomes, streamline clinical processes, and improve the quality of care. 
• Integrates quality improvement and safety enhancing methodologies and tools in order to improve workflow processes, changes in health information technology, regulations, standards and evidence in a healthcare setting. 
• Assist in the development of and delivery of role-based training on the organization’s EMR system/clinical workflows.
• Demonstrate ongoing commitment to self-guided learning of clinical informatics, performance improvement and clinical operations.
• Demonstrates excellence in both internal and external customer service.
• Understands and is able to effectively communicate HIPAA, HITECH, compliance, corporate compliance and client confidentiality.
• Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH).
• Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.
• Completes other duties as assigned. 

MINIMUM QUALIFICATIONS:

• Associates Degree in healthcare informatics or a related field. 
• One to three years of healthcare and electronic medical records experience
• Willingness to attend Super User training for Athena to gain in depth knowledge of the electronic health record.
• Strong interpersonal communication, organizational and planning skills
• Ability to work with others to accomplish goals and solve problems
• Must be comfortable operating in a collaborative, shared leadership environment
• Excellent ability to collaborate across departments and disciplines

PREFERRED QUALIFICATIONS:

• License or Certification in healthcare field (i.e. MA/LPN)
• Knowledge and/or experience working in  Athena/Super User Certification in Athena 
• Demonstrated ability to organize and present thoughts logically
• A focus on achieving outcomes in a timely fashion
• Demonstrated ability to recognize and manage group dynamics
• Skills with variety of computer technology
• Knowledgeable of current information technology
• Ability to exercise independent judgment in managing multiple projects
• Ability to independently coordinate projects from the concept stage to completion

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status. 

Salary range: $25.00 - $29.00 hourly