Clinical Services Assistant Director

The Clinical Services Assistant Director translates clinical strategy into coordinated Continuous Quality Improvement (CQI), reporting, wellness, communication, engagement, support group, and cross-program initiatives. This role strengthens consistency across programs while supporting managers with tools, data, and implementation guidance.  

This role serves multiple HeartLine programs. This position requires regular attendance at our Oklahoma City office. To be considered for this role, applicants must reside in Oklahoma.  

JOB RESPONSIBILITIES: 

Cross-Program Coordination and Operational Support 

• Support implementation of clinical policies, procedures, and best practices across programs. 
• Provide coordination and implementation support to Clinical Managers and Supervisors. 

Continuous Quality Improvement 

• Coordinate CQI initiatives, audits, performance improvement projects, and CQI meetings. 
• Monitor documentation trends, quality indicators, and service delivery patterns to identify improvement needs. 
• Analyze clinical performance data to identify trends, risks, gaps, and opportunities for improvement. 
• Prepare CQI reports for leadership.  

Reporting and Analytics 

• Prepare clinical performance reports for leadership and support grant reporting and program evaluation. 
• Track KPIs, quality metrics, engagement metrics, and clinical outcomes. 
• Develop dashboards and reporting tools that support decision-making and performance improvement. 
• Ensure accurate collection, analysis, and presentation of program data. 

Wellness, Resilience and Employee Engagement 

• Coordinate staff wellness, resilience, self-care, recognition, peer support, and post-critical incident debriefing activities. 
• Monitor staff wellness and engagement trends and recommend improvements to leadership. 
• Coordinate the monthly Clinical Services Newsletter, including content development, staff contributions, engagement tracking, and internal communication improvements. 

Staff Development and Training 

• Support planning, implementation, and evaluation of clinical training and continuing education. 
• Identify system-level training needs through CQI findings, staff feedback, engagement trends, and performance data. 
• Coordinate leadership-facing training recommendations related to wellness, resilience, clinical best practices, trauma-informed care, and crisis intervention. 
• Support coaching, mentorship, and development pathways for supervisors, managers, and emerging clinical leaders. 

Program Support and Coordination 

• Translate Clinical Services Director priorities into coordinated projects, communication plans, CQI activities, reporting routines, and cross-program implementation support. 
• Participate in leadership meetings, committees, and internal or external workgroups as assigned. 
• Other duties as assigned. 

• Education: Master’s degree in Social Work, Counseling, Psychology, Behavioral Health, or a related field required. Active clinical licensure such as LPC, LCSW, LMFT, or equivalent preferred; candidates under supervision or candidacy may be considered. 
• Experience: Minimum of four years of relevant experience in crisis intervention, behavioral health, clinical services, or a related field required. Preferred experience includes nonprofit or suicide prevention work, supervisory or program leadership, CQI, staff wellness, clinical training, data analysis and reporting, advanced training in crisis intervention, suicide prevention, trauma-informed care, or quality improvement.  

REQUIRED SKILLS AND ABILITIES: 

• Strong leadership and supervisory skills, including coaching, performance management, staff development, and fostering a supportive and accountable team environment. 
• Excellent communication, interpersonal, collaboration, and conflict-resolution skills, with the ability to communicate clearly and professionally. 
• Demonstrates sound judgment, critical thinking, and effective decision-making in complex, sensitive, or high-pressure situations. 
• Demonstrates a compassionate, respectful, and nonjudgmental approach when working with staff, leadership, and diverse populations. 
• Promotes staff wellness, resilience, and a supportive professional team environment. 
• Strong organizational and operational skills, including the ability to manage multiple priorities, oversee projects and programs, maintain confidentiality, and adapt to changing needs. 
• Ability to develop and implement policies, procedures, training, and processes that promote quality, consistency, staff wellness, and accountability. 
• Ability to analyze data and program outcomes, identify trends, and use findings to support continuous quality improvement, reporting, and operational decision-making. 
• Proficiency with Microsoft Office, databases, reporting systems, and other technology used to support program operations and performance. 
• Ability to maintain a flexible schedule, including occasional evening and weekend hours as needed. 
• This position may involve handling high-pressure situations, particularly in response to community needs and disaster management. 
• Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. 

WORK ENVIRONMENT: 

This position is hybrid upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards. 

HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done.  

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required.  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed.  

Contents may be subject to change to meet the needs of the organization.