Clinical Supervisor

Fairfax Family Practice Centers (FFPC) is an independent family medical practice, established over 50 years ago. With nine offices in Fairfax, Loudoun, and Prince William Counties and a dedicated team of primary care providers and staff, we have a rich history of providing exceptional patient-centered medical care to our community.  

Position Summary: The Clinical Supervisor position serves as a liaison between clinical staff, physicians, other office staff, and leadership team. Is responsible for the administration and application of all clinical nursing functions, procedures, and protocols. Is responsible for the application of and contribution toward meeting the goals and objectives of Fairfax Family Practice Centers.

Essential Duties:

• Performs a variety of patient care and administrative activities to assist providers. 
• Assists in the delivery of primary health care and patient care management.
• Participates in team huddles or other established team communication. Supports identifying patients’ health education needs and communicates to the team during huddles or meetings to guide patient encounters. 
• Prepares patients for examination and treatment by taking the patient’s history and vital signs.
• Instructs patient in basic testing requirements (i.e., PFTs, clean catch urines, and fingersticks).
• Supplies provider with necessary forms and information to accomplish visit.
• Prepares exam and treatment rooms with necessary instruments and supplies, according to policy and procedure manual and/or as instructed.
• Cleans up exam and treatment and rooms after patient encounter.
• Sets up for sterile procedures.
• Verifies chief complaint.
• Maintains and restocks every exam room as needed.
• Performs all in-house labs and procedures.
• Performs routine blood draws in the office.
• Performs patient interviews as it pertains to the reason for the patient’s visit.
• Observes, records, and reports patient’s condition and reaction to drugs and treatments to physician.
• Maintains timely flow of patients.
• Assists with clinical procedures done by providers in the office as needed.
• Performs IV starts once phlebotomy class is passed.
• Performs medication administration upon completion of the medication test.
• Responds to patient messages and prescription refills.
• Participates in new patient orientation.
• Addresses patient phone calls in a timely and efficient manner, forwarding them to the provider when necessary.
• Gives advice to patients over the phone when appropriate, or forwards to provider to obtain the answer and call patient back.
• Responds to triage phone calls
• Assesses the patient’s medical condition and determines if patient needs to be seen by a provider or another facility.
• Assists with chronic care management.
• Provides education to patients utilizing educational materials and addressing chronic conditions and health maintenance.
• Coordinates counseling, when necessary, for patients.
• Evaluates clinical outcomes by reviewing clinical decision support tools on a regular basis and takes action per established primary team goals.
• Assists with training new clinical staff members based upon their job description.
• Responsible for the administration and application of all clinical nursing functions, procedures, and protocols.
• Responsible for the application of and contribution to the goals and objectives set by Fairfax Family Practice Centers.
• Conducts competency training for all clinical staff.
• Performs employee evaluations for all clinical staff.
• Implements disciplinary actions according to the guidelines set by FFPCS.
• Conducts new employee interviews for vacant or newly created clinical positions.
• Handles patient concerns.
• Maintains an awareness of the financial aspect of the practice.
• Organizes and conducts clinical team meetings.
• Conducts in-services, as needed, to keep clinical staff up to date on medical information, as well as further their medical knowledge.
• Maintains a current understanding of medicine.
• Provides a safe work environment.
• Implements and maintains OSHA regulations.
• Resolves IT issues as needed.
• Participates in Quality Assurance activities.
• Performs other relevant tasks and duties as assigned, consistent with the responsibilities outlined above.

Basic Skills and Competencies:

• Demonstrates a professional demeanor.
• Maintains effective communication between management, providers, staff, and patients.
• Employs efficient time management and organizational skills.
• Adheres to corporate policies and procedures.
• Adheres to office specific policies and procedures.
• Maintains patient confidentiality at all times.
• Prioritizes tasks in an efficient manner.

Computer Skills:

• Ability to learn specific job-related software applications and other company supported computer applications.
• Experience with EMR applications.
• Demonstrated knowledge of and experience using Microsoft Office Products.
• Basic email and internet skills.

Special Skills:

• Knowledge of primary care office environments.
• Knowledge of medical terminology.
• Knowledge of examination, diagnostic, and treatment procedures.
• Ability to react in emergent situations.
• Knowledge of and ability to comply with all HIPAA, CMS, and OSHA standards. 
• Experience with workflow management and clinical operations.
• Excellent communication and interpersonal skills. 
• Ability to analyze workflow, implement improvements, and monitor performance metrics. 
• Ability to train and mentor clinical staff. 
• Well-versed in problem-solving and conflict resolution skills. 

Minimum Qualifications:

• Education: An LPN or RN degree, graduate from an accredited college or university.
• Experience: At least one year’s experience in a medical office practice or hospital setting. Experience in primary care practice preferred; supervisory experience preferred.
• Certificate/License: A current and unencumbered Licensed Practical Nurse/ Registered Nurse and current CPR/BLS required.

Working Conditions and Physical Demands:

The working conditions and physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This job requires full range of motion and manual hand-eye coordination in addition to finger dexterity. It may require extended periods of sitting, data entry; frequently requires standing and walking; assistance with patient transfers as needed. Attention to detail and prompt, consistent attendance required; may occasionally require lifting and/or moving up to 25 pounds. Reliable transportation is required. Requires corrected vision and hearing of normal levels. The noise level in the work environment is usually moderate. Working hours consist of 40 hours per week but may occasionally require more.