Clinical Support Staff I - Front Office

Shift: Days

Job Type: Full Time

Reporting to Director Patient Access/Clinic Director, the Clinical Support I Representative must be able to work independently as well as with resources of supervision and management. This position is responsible for the pre-registration of patients into the facility, including but not limited to the Clinic.  The position is responsible for answering and distributing calls/messages, scheduling patients and verifying current patient demographics.  The position has the responsibility to provide excellent service to patients, their families, physician office staff, hospital personnel and related outside agencies.

Minimum Education:

• High School diploma preferred.

Minimum Experience/Skills:

• 1 year in an acute care admitting/front office environment, urgent care, clinic, medical group, or physician’s office, medical terminology, excellent communication and organizational skills
• 10-key, Keyboard/Typing – 35wpm
• bilingual Preferred.
• Office experience required. 

Physical Demands:

• Prolonged, extensive or considerable sitting
• Lift/position up to 25 lbs. Push/pull up to 25 lbs of force.
• Reaching, stooping, bending, kneeling, crouching
• Manual dexterity and mobility
• Touch, auditory and visual perception and acuity
• Adequate vocal pitch and volume

Vision Requirements: 

• Sufficient perceptive acuity (vision and hearing) to perform all the related duties of the position

Working Conditions:

• Subject to varying and unpredictable situations
• Exposure to unpleasant elements (accidents, injuries, illness)
• Emergency and crisis situations
• Occasional pressure due to multiple calls and inquiries

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