Clinical Training Specialist

**Hybrid/Remote position: must reside in the Orlando, Osceola, Polk , or Brevard markets**

ABOUT PEOPLEONE HEALTH:

PeopleOne Health is one of the fastest-growing providers of value-based primary care and has earned the best-in-class member satisfaction scores. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for each other; care for our members.

JOB SUMMARY:

The Clinical Training Specialist is responsible for the development, coordination, and delivery of clinical training programs across new and existing health center locations. This position plays a critical role in ensuring clinical team members—including Medical Assistants, Providers, and other care team members—are trained in accordance with organizational standards, protocols, and workflows. The Specialist supports new hire onboarding, conducts competency assessments, and provides ongoing education and remediation to promote clinical quality, patient safety, and team performance.

SUPERVISORY RESPONSIBILITIES:

This position provides supervision to others: No

ESSENTIAL JOB FUNCTIONS:

• Deliver structured orientation programs for Medical Assistants, clinical staff, and Providers.
• Conduct on-site and virtual training for new clinic openings, including workflow simulation and go-live support.
• Develop and update training materials, job aids, checklists, and policy-based education tools.
• Collaborate with Area Managers, Clinical Leaders, and Operations to assess training needs.
• Facilitate mock clinics, hands-on skills training, and real-time coaching during and after new health center go-live.
• Conduct chart audits and clinical quality checks to identify trends and provide targeted remediation.
• Serve as a subject matter expert (SME) for EMR workflows, clinical processes, documentation, and best practices.
• Track training participation and competency validation in collaboration with the Training Coordinator.
• Stay current with clinical practice guidelines, safety protocols, and regulatory requirements.

Other Duties:

• Participate in the creation and execution of clinical onboarding plans for new hires.
• Support training initiatives related to quality improvement, patient experience, and EMR changes.
• Provide peer coaching, mentorship, and support to new or developing clinical team members.
• Assist in the development and implementation of training strategies for enterprise initiatives.
• Travel to health center locations as needed (estimated 50% - 75%). May require an irregular schedule that changes weekly and monthly based on travel needs. May be expected to work some weekends and an occasional holiday.

SKILLS & ABILITIES:

• Strong facilitation and presentation skills for diverse adult learning styles.
• Excellent written and verbal communication skills.
• Ability to assess training needs, identify skill gaps, and provide constructive feedback.
• Skilled in EMR workflows, clinical documentation, and chart auditing.
• Proficiency in Google Workspace (docs, sheets, slides) and familiarity with Learning Management Systems (LMS).
• Ability to work independently and manage multiple priorities across various locations.
• Collaborative mindset and ability to build positive working relationships with clinical and operational teams.
• Strong organizational and time management skills.
• Detail-oriented with a commitment to accuracy, consistency, and compliance.
• Excellent interpersonal and customer service skills.

EDUCATION, CERTIFICATIONS & CLEARANCES:

• Required: Associate’s Degree in Nursing or allied health profession (e.g., MA, RT, LPN, RN).
• Current BLS/AED Certification
• Child Clearance - Act 33
• Criminal Clearance - Act 38
• FBI Clearance - Act 73

EXPERIENCE:

• Required: Minimum 3 years of experience in a clinical role in primary care, urgent care, or similar outpatient setting.
• Required: Minimum 1 – 3 years experience in formal training delivery.
• Preferred: Experience in training program development or clinical education.
• Preferred: Familiarity with electronic health records (e.g., eClinicalWorks).

PHYSICAL REQUIREMENTS:

(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.)

• Ability to sit, stand, walk, and move freely throughout clinical environments.
• Ability to lift up to 15 pounds (training equipment, materials).
• Ability to travel between clinic sites, including overnight stays.
• Prolonged periods working on a computer.
• While performing the duties of this position, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.