Cloud Storage Analyst

Summary:

The Storage Platform Analyst is responsible for supporting and operating enterprise storage environments across data centers and hybrid infrastructure platforms. This role focuses on day-to-day operations, monitoring, provisioning support, and troubleshooting across SAN, NAS, and HCI storage platforms. The ideal candidate is a hands-on operator with foundational storage knowledge who can execute standard procedures, follow runbooks, and provide reliable L1/L2 support for enterprise storage services.

Duties and Responsibilities:

• Support day-to-day operations of enterprise storage environments across SAN, NAS, and HCI platforms.

• Assist with provisioning and management of storage resources including volumes, LUNs, file shares, and exports.

• Perform routine storage administration tasks including monitoring, health checks, capacity tracking, and system validations.

• Support storage platforms including NetApp, Dell Isilon (PowerScale), Dell Unity, and HPE Alletra under guidance of senior engineers.

• Assist with SAN operations including basic zoning, masking, and validation of WWPN-based connectivity.

• Monitor and support storage connectivity types including Fibre Channel (FC), iSCSI, Direct Attached Storage (DAS), and NVMe-based storage, following established procedures.

• Execute standard operational tasks using runbooks for provisioning, decommissioning, and system updates.

• Monitor performance metrics (IOPS, latency, throughput) and escalate issues that exceed defined thresholds.

• Respond to incidents, alerts, and service requests related to storage systems and escalate complex issues with proper diagnostics.

• Assist with backup, replication, and data protection processes as directed.

• Participate in infrastructure changes, maintenance windows, and system upgrade activities.

• Maintain documentation including runbooks, inventory records, and configuration details.

• Collaborate with server, virtualization, and application teams to support storage-related requests.

• Ensure adherence to enterprise standards, security policies, and operational procedures.

• Participate in 24x7 on-call rotation, providing after-hours support for storage systems and incidents.

• Perform other duties as assigned.
  
   

Skills and Competencies:

• Foundational knowledge of enterprise storage concepts (SAN, NAS, HCI).

• Familiarity with storage platforms such as NetApp, Isilon, Unity, or HPE Alletra.

• Basic understanding of storage connectivity and protocols: 

  • Fibre Channel (FC)

  • iSCSI

  • Direct Attached Storage (DAS)

  • NVMe

• Awareness of SAN concepts including WWPN, zoning, and masking.

• Understanding of storage performance basics (IOPS, latency, capacity utilization).

• Ability to follow documented procedures and operational runbooks.

• Strong troubleshooting and problem-solving skills in a production environment.

• Strong attention to detail and execution discipline.

• Ability to work effectively with cross-functional teams (compute, network, applications).

• Willingness to learn and grow storage engineering skillsets.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 2–5+ years of experience in IT operations, storage support, or infrastructure support roles.
• Exposure to enterprise storage platforms or data center environments.
• Experience supporting production systems and participating in incident response.

Preferred Qualifications:

• Exposure to NetApp, Dell Isilon (PowerScale), Unity, or HPE Alletra platforms.
• Familiarity with SAN environments and storage connectivity concepts.
• Basic scripting or automation exposure (PowerShell, Python, or similar).
• Experience supporting backup or replication processes.
• Familiarity with ITIL practices and change/incident management.

Required Licensing or Certifications:

• NetApp or Dell/EMC certifications.

• Cloud certifications.

• HCI certifications.

Working Conditions:

• May require after‑hours, weekend, or off‑shift work during incidents, maintenance windows, or critical business events.

• Participation in a rotating 24x7 on‑call support model is required.

• If applicable, list the travel requirements for the job. 

•  Hybrid work 4:1, 1 day WFH.

Travel:

• Light travel, 10%