CMA Care Manager - Hybrid

Employer: Dent Neurologic Institute

*Please note: this is an actual hybrid-remote role - training/onboarding will be on-site, as well as continued training conducted on-site*

Phamily is helping to place a remote Chronic Care Manager/Chronic Care Navigator for our client, Dent Neurologic Institute, in Buffalo, New York. This individual will work internally for our client and use the Phamily platform. Phamily is a Chronic Care Management Platform; more information about the Care Management program can be found here: Phamily CCM Platform

By gathering and organizing patient data, the Chronic Care Navigator works to identify patients’ unmet needs, engage patients in their care, gather summary information for treatment interventions, and enhance ongoing communication between the patient and their care team. The Chronic Care Management program aims to facilitate high-value, patient-centered care that improves timely access to and provision of preventive services and chronic disease treatment. Each Care Manager will be expected to manage a 500-patient caseload with 300 billable by the end of the month. 

Disclaimer: While the Phamily team initially screens each role, the client's hiring team will make the ultimate hiring and hiring decisions.

Typical Physical and Mental Demands:

• Requires full range of body motion, manual dexterity, fine motor skills, and hand-eye coordination. Occasionally requires the handling, lifting, and transferring of patients. Requires standing and walking for extended periods. Must be ambulatory on stairs in the event of an emergency. Occasionally requires lifting and carrying items weighing up to 50 pounds. Requires normal visual acuity and hearing. Requires exposure to body fluids. Requires ability to work in a high-stress environment. It requires communicating verbally with physicians, other supervisors, hospital staff, patients, and family members. Requires communication with ill, upset, or angry patients and family members.

Key Responsibilities:

• Collaborate with primary care teams to manage chronic disease patients using the Phamily platform.


• Contribute to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, and referral to appropriate clinical staff when necessary.


• Provide the members of health care teams in designated practices with the data required to meet the patient's health needs.


• Organize patient data, identify unmet needs, and enhance communication between patients and their care teams.


• Engage in quality improvement efforts and support care redesign strategies.


• Work as an effective team member of the care team.


• Perform all job functions in compliance with applicable federal, state, local, and company policies and procedures.


• Manage a caseload of 500 patients, with 300 billable by the end of each month.


• Provide data to the care teams to properly perform these processes.


• Assist care teams by providing accurate and relevant data to improve patient care.


• Other duties assigned.​

Hourly: up to $35/hr. 

Working Hours: Mon-Fri 8a-4:30p