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• Provide technical support to all CMMS users, including planning all preventive maintenance activities (PM) performed by suppliers or internally.
• Act as the secondary point of contact and expert on CMMS-related issues.
• Collaborate closely with the customer's Global CMMS Support team regarding CMMS's ongoing operation and development.
• Collect feedback from users to identify areas for improvement of CMMS tools.
• Assist in communicating changes in CMMS processes, procedures, or system configurations to users to ensure compliance with operational requirements.
• Coordinate with site management to align PM and Non-PM plans.
• Manage user access in CMMS.
• Update and maintain CMMS to ensure compliance with the customer's CMMS standards.
EDUCATION AND EXPERIENCE
• Bachelor’s Degree (B.A. or B.S.) or equivalent experience, required
• Experience with technical support and CMMS administration preferred.
• Good understanding of preventive maintenance practices and operation in a critical environment.
• Knowledge of CMMS platforms (e.g., AssetEssentials, Maximo, SAP PM, etc.) and related software applications.
• Excellent communication skills and the ability to collaborate effectively with stakeholders at all levels.
• Detail-oriented with strong organizational and analytical skills.
• Ability to work both independently and in teams in a dynamic environment.
KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with marketing software and tools (e.g., Google Analytics, CRM systems, email marketing platforms, social media management tools).
• Creative thinking and problem-solving abilities.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Attention to detail and commitment to quality.
Additional Information:
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand, walk, sit, climb, and balance
Ability to stoop, kneel, crouch and crawl using both arms and legs
Ability to pick-up minimum 60 lbs.
Ability to reach with both hands and arms
Ability to grasp, push, and pull objects
Ability to smell, talk and hear
Ability to use hands and arms to reach, handle, feel, and type
Ability to see at close and distance ranges and the ability to see and correctly distinguish color
Ability to work inside and outside
All your information will be kept confidential according to EEO guidelines.
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