CNA Scheduler/Staff Development Coordinator

The CNA Scheduler/Staff Development Coordinator supports resident centered care by coordinating CNA staffing, assignments, as well as providing support and monitoring the competition of onboarding and other required trainings. The position serves as a resource to CNAs and works closely with the Director of Nursing, charge nurses, nursing leadership, Human Resources, and other departments. 

Schedule: Full-time, Weekdays (M-F), 8 Hour Shifts, 

Primary Responsibilities and Duties:

• Review daily CNA schedules, assignments, staffing needs.
• Coordinate CNA coverage and assignment changes with the nursing leadership to support appropriate staffing throughout each shift.
• Review the next day’s discharges, nursing needs, admissions, and other known schedule variances; communicate approved modifications to the appropriate team members.
• Support staffing continuity by maintaining accurate information regarding CNA availability, orientation status, training needs, and scheduling restrictions.
• Escalate unresolved staffing risks, assignment concerns, or gaps in competency to the nursing leadership.
• Coordinate and support orientation for newly hired CNAs, including schedules, check-ins, assigned training, and completion of required onboarding activities.
• Conduct or coordinate new-hire check-ins, weekly check-ins, and in-training follow-up; document concerns, progress, and next steps.
• Review CNA skills checklists against the training schedule, identify incomplete items, and submit completed materials to Human Resources or the designated record location.
• Coordinate required in-services and maintain a current calendar of education topics.
• Provide or coordinate education on resident safety, infection prevention, documentation, meal assistance, resident rights, dignity, privacy, call-light response, and other CNA responsibilities.
• Provide hands-on demonstration, coaching, and competency follow-up within the employee’s scope of practice and under the direction of licensed nursing leadership.
• Assess learning needs through direct observation, documentation review, check-ins, and feedback from residents, families, CNAs, and nurses.
• Monitor whether education and coaching are effective; communicate recurring issues and recommend additional education or process improvement.
• Serve as a positive resource and mentor to CNA staff while maintaining appropriate professional boundaries and referring clinical questions or changes in resident condition to licensed nursing staff.
• Direct CNA care and resident support 

Job Qualifications:

• Current certification as a Nursing Assistant/CNA in the state where work is performed, maintained in good standing.
• Previous CNA experience in a skilled nursing, long-term care, rehabilitation, or similar healthcare setting preferred.
• 1-2 years of previous experience with CNA scheduling, orientation, staff coaching, competency tracking, or education preferred.
• Working knowledge of CNA duties, resident rights, activities of daily living, infection prevention, safe transfers, meal assistance, documentation, and long-term-care practices.
• Ability to organize schedules, prioritize competing needs, follow through on assigned actions, and meet deadlines.
• Strong communication and interpersonal skills, including the ability to teach, coach, motivate, and provide respectful feedback.
• Ability to build rapport with residents, families, CNAs, nurses, and other team members through a compassionate and professional demeanor.
• Basic computer skills and ability to learn scheduling, electronic health record, documentation, training, and other facility systems.
• Ability to recognize a problem, communicate it promptly, and seek assistance when the issue is outside the position’s authority or scope of practice.
• Commitment to resident-centered care, confidentiality, ethical conduct, teamwork, and continuous improvement.
• Current CPR/First Aid certification, or completion within the timeframe required by facility policy, preferred or required as applicable.

Physical and Environmental Requirements:

• Work is performed in a medical setting with frequent interaction with residents, families, and healthcare staff.
• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, stretch, twist, use hands and fingers, handle equipment, and move throughout the facility.
• Ability to stand and walk for extended periods and respond promptly to resident needs or emergent situations.
• Ability to assist with resident mobility, transfers, positioning, and activities using proper body mechanics, lift equipment, and assistance as required.
• Ability to exert physical force to lift, push, pull, or carry objects and to assist residents safely, consistent with facility policy and reasonable accommodation requirements.
• Required vision includes near, distance, peripheral, and depth perception, with the ability to adjust focus.
• Ability to maintain regular attendance and punctuality and to remain calm and effective in high-stress situations.
• Ability to cope with the physical and emotional demands of working with residents who may have complex healthcare needs.

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