Coates Career Opportunities Customer Service Manager

About us

Proudly Australian owned, Coates has a long history of powering major projects across the country and an exciting future built on growth. We deliver end-to-end solutions across Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

The next step in your career starts here …

As the Customer Service Manager based at our Belmont office, you'll lead a team of five across General Hire and specialist branch operations, acting as the critical link between top-tier clients and our branch, transport and fleet teams.Your team are the first point of contact for our most important customers so your leadership will directly define the experience they receive.

You'll drive continuous improvement in customer service, systems and processes, while overseeing day-to-day operations and contributing to national consistency. This is a high-impact role with visibility across the business.

• Lead, coach and mentor a team of five to build a high-performing and engaged customer service function


• Be the champion of customer experience - drive improvements across service standards, systems and processes


• Partner closely with key clients to deeply understand their needs and deliver tailored solutions


• Collaborate with branch, transport and fleet teams to ensure seamless order fulfilment


• Monitor performance and sales outcomes to meet revenue targets and KPIs


• Manage team workloads through effective planning, prioritisation and change management


• Inspire the broader network to operate as one team in achieving Business Unit objectives

What You'll Bring

• Proven leadership experience developing and engaging teams


• Customer service background with excellent interpersonal skills


• Strong commercial acumen including budgeting and asset management


• Demonstrated safety focus and improvement outcomes


• Track record in process improvement and operational efficiency


• Experience managing change, including implementing new systems


• Ability to drive accountability across diverse teams


• Comfortable working to targets, KPIs and service-level agreements

• Flexible working options — let's talk about what works for you


• 12 weeks paid parental leave on top of the government scheme


• Access to Fitness Passport and our employee discounts, benefits and wellbeing program


• Purchased additional leave program


• Novated leasing and salary sacrifice options


• Career development and progression pathways


• Volunteering opportunities through the Coates Foundation

Why Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. We're proud to be delivering on our second Reconciliation Action Plan and are committed to improving gender representation across the business.

We back our people through leadership and development programs, support national and local charities through the Coates Foundation, and invest in sustainable equipment solutions to help build a greener future.

Ready to take the next step? Visit careers.coates.com to learn more  or hit Apply Now

Diversity and inclusion are at the heart of everything we do. Coates welcomes candidates from all backgrounds, experiences and perspectives.

Coates. Equipped for you.