Cocktail Server - Vista Cocktail Lounge - Steady Extra (Caesars Palace LV)

The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.

• Greets and welcomes all guests in a pleasant and professional manner.   
• Provides timely cocktail service in a friendly and courteous manner.
• Keeps assigned areas clean and empty of glasses and bottles.   
• Constantly looks for service opportunities.  
• Responds to and resolves guest complaints. 
• Answers guest questions and is knowledgeable about property events and attractions. 
• Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.  
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round  
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests 
• Maintains clean and stocked workstation  
• Handles money according to procedure
• Monitors guest consumption of alcohol and intervene as needed according to guidelines 
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs  
• Works closely with Total Rewards Center to promote new card sign up programs
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
• Provides personalized service and uses guest name
• Resolves service problems according to guidelines 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.     

• Must be a minimum of 21 years of age or older 
• One- year previous high volume cocktail experience. 
• Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.
• Must possess excellent customer service and communication skills.
• Must be able to initiate and engage in conversation in a professional and friendly manner.  
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.   
• Must be able to work any day of the week and scheduled shift.
• Must be able to get along with co-workers and work as a team
• Must present a well-groomed appearance.  
• Work requires knowledge of tray service and cocktail ingredients.
• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed. 

ADDITIONAL REQUIREMENTS  

• Requires standing and walking continuously with a tray up to 20lbs throughout the shift
• Must be able to lift and carry 20lbs. 
• Must be able to work in extreme heat during the summer months.  
• Must be able to stand for entire shift.  
• Must be able to access service area when picking up beverage orders. 
• Must be able to converse over the telephone in an environment with loud background noise.   
• Must be able to stoop, bend and reach.