Cocktail Server-Casino Beverage-Steady Extra (Vanderpump Hotel LV)

The primary responsibility of the Cocktail/Beverage Server is to ensure complete customer satisfaction by serving and providing beverages for our guests to ensure an enjoyable stay.
 

• Greets and welcomes all guests in a pleasant and professional manner. 
• Provides timely cocktail service in a friendly and courteous manner. 
• Keeps assigned areas clean and empty of glasses and bottles. 
• Constantly look for service opportunities. 
• Responds to and resolves guest complaints. 
• Answers guest questions and is knowledgeable about property events and attractions. 
• Performs all side work at assigned station, such as stocking coffee, glasses, sugar, cream and coffee dispenser. 
• Monitor and manage food cost, labor cost, and other controllable expenses within budget guidelines.
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round. 
• Take drink orders, communicate with bartenders, assist in the preparation of drinks and presents drinks to guests. 
• Maintains clean and stocked workstation for the next shift. 
• Handles money according to procedure.
• Monitors guest consumption of alcohol and intervene as needed according to guidelines.
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
• Promotes casino events and programs. 
•  Works closely with Total Rewards Center to promote new card sign up programs. 
• Works well with others, especially beverage servers, bartenders, bar backs, beverage supervisor, and slots supervisor. 
• Provides personalized service and uses guest name. 
• Resolves service problems according to guidelines. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Must be able to work any day of the week and scheduled shift. 
• Must be able to get along with co-workers and work as a team. 
• Must present a well-groomed appearance. 
• Work requires knowledge of tray service and cocktail ingredients. 
• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

• Must be 21 years of age or older   

• One-year previous high volume cocktail experience. 

• Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.

• Must possess excellent customer service and communication skills. 

• Must present a professional and pleasant appearance that guests will find appealing and approachable to engage in conversation.

• Nevada Food Handler’s Certification

• Nevada Alcohol Awareness Certification

• Union Referral

ADDITIONAL REQUIREMENTS

• Requires standing and walking continuously with a tray up to 20lbs throughout the shift.

• Must be able to lift and carry 20lbs.   

• Must be able to stand for entire shift 

• Must be able to access service area when picking up beverage orders. 

• Must be able to stoop, bend and reach. 

• Must have the manual dexterity required to write drink orders, prepare drinks and garnishes and beverage orders. 

• Must be able to listen and respond to visual and aural cues