Coffee Shop Attendant - The Markham Hotel

Position Summary:

The Coffee Shop Attendant is responsible for providing friendly, efficient, and knowledgeable service to guests while preparing and serving coffee, beverages, and light food items. This role ensures a clean, welcoming environment and delivers an exceptional guest experience with every order.

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Key Responsibilities:

• Greet customers warmly and take orders accurately.
• Prepare and serve coffee, espresso drinks, teas, smoothies, and other beverages to company standards.
• Handle food items such as pastries, sandwiches, and snacks safely and neatly.
• Operate POS system, process cash and card payments, and maintain accurate cash drawer.
• Keep work areas, equipment, and seating areas clean, stocked, and organized at all times.
• Restock supplies (cups, lids, napkins, milk, syrups, etc.) as needed throughout the shift.
• Follow all health, safety, and sanitation guidelines.
• Provide prompt and courteous service, anticipating guest needs.
• Assist with opening and closing duties including inventory and cleaning.

Requirements

Qualifications:

• Previous experience in a coffee shop, café, or food service preferred, but not required.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Basic math skills and comfort using a POS system.
• Dependable, punctual, and team-oriented attitude.
• Must be able to stand for long periods and lift, push, pull up to 50 pounds.

Schedule & Environment:

• Must have a flexible schedule, including mornings, weekends, and holidays as needed.
• Work performed in a boutique, guest-focused café environment.