Collateral Management Specialist

Overview:

Collateral Management Specialist is responsible for review, tracking, researching, recording, storage and scanning of all collateral documents, including, but are not limited to auto, consumer and solar. Operate the mail processing machines, review mail documents received from our client and customers for validation and deliver to the prospective department.

Primary Responsibilities:

• Update all appropriate system fields
• Update account related system fields and document the account
• Process and track insurance claims.
• Handle title requests.
• Update title tracking.
• Process title certifications, verifications, bookings, and terminations.
• Work with clients to ensure all title-related issues are addressed.
• Scan, store, and process physical titles.
• Document monthly title billing.
• Post sales proceeds to the account and update appropriate system status codes.
• Document and send trust receipts as needed.
• Operate Mail processing machine(Pitney Bowes Machine)
• Sort and collate incoming and outgoing mail
• Weigh mail to determine the correct postage
• Process certified mail
• Open mail addressed to the office, discard junk mail and deliver mail as applicable
• Time/date stamp all incoming/outgoing mail
• Use scanning and printing machines
• Ensure all applicable deadlines and mail time achieve
• Verify state and send appropriate right to cure a letter at appropriate days past due
• Verify all repossession transport and miscellaneous fees to include on the notice of intent
• Issue legal notice of intent letter within 48 hours specific to the individual state.
• Handle all redemption and reinstatement calls and return the collateral if necessary
• Handle any damage claim resulting from the repossession or auction
• Post sales proceeds to the account and update appropriate system status codes
• Send deficiency balance letter with a full breakdown of fees on two-page document to all borrowers on the loan.

#LI-Onsite,  #LI-VW1 

• High school diploma or equivalent.
• Detail oriented, with good organizational skills.
• Ability to prioritize multiple tasks.
• Excellent verbal and written skills to effectively communicate in the English language.
• Ability to work independently, and as a team member, while using discretion in decision making and sound judgement in problem solving.
• Ability to maintain a high level of confidentiality.
• Ability to work well under deadlines.
• Proficient PC skills, with the ability to learn new software.
• Previous experience repossessions and collections preferred.

Physical Requirements

The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:

$18.00 - $21.50 per Hour plus monthly incentives