Collection Agent

Salary :

$16 - 20 hourly

Company : Williams Rush & Associates

Job Type : Full Time

Dallas, Tx 75204

Job Description - Collection Agent

Benefits:

Life Insurance

Monthly Performance Bonus

IRA with company match

Competitive base salary + industry-leading commission structure

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting payments from your customers.

What You’ll Do:

Manage outbound and inbound calls to recover outstanding balances

Utilize skip-tracing tools and techniques to locate customers

Negotiate and set up payment arrangements with consumers and businesses

Maintain accurate and up-to-date account documentation

Provide excellent customer service with professionalism and empathy

Ensure compliance with FDCPA and internal policies

What We’re Looking For:

Bilingual in Spanish (preferred but not required)

Minimum 3 years of experience in third-party collections

Proven negotiation and sales skills

Strong communication and interpersonal abilities

High energy, friendly demeanor, and a professional appearance

Self-motivated with the ability to work independently and as part of a team

Detail-oriented with excellent time management and organizational skills

Proficient with Microsoft Office and collection software platforms

Compensation: $16.00 - $20.00 per hour

Who We Are

Headquartered in Dallas, Texas, and licensed nationally, Williams Rush & Associates has been providing compliant collection services since 2011. WRA is not only an experienced company dedicated to quality and compliance but also a stable company that will give the personalized service and attention you expect in a collection partner.

Our “positive collections” approach has made us a proven collection industry leader. WRA is equipped to provide management and staff with superior service that surpasses all compliance requirements and delivers top debt recovery performance.

WRA is part of the better business bureau, as well as a member of ACA and RMA.

Our Mission

We are a motivated team of collection professionals who continually strive to redefine our success by our resolute commitment to meeting or exceeding the expectations of our diverse client base in the field of accounts receivables management.

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Collection Agent

Job Description - Collection Agent

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