Collection Agent

Company Overview:

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary: 

Everon is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development.  As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, Everon also takes pride in upholding a rewarding work experience for all of our team members. The Collection Agent ensures receivables are collected while maintaining strong customer relations.

 

Duties and Responsibilities: 

• Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services.


• Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate area within Everon if issue is not within the scope of account services.


• Meet pre-determined departmental standards for productivity and quality measures.


• Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed.


• Participate on internal quality/continuous improvement teams on a rotational basis.


• Interface with SSO on billing service related issues.


• Other duties as assigned.   

Qualifications - External

Skills: 

• Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills.


• PC experience and/or the ability to learn basic functions.


• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Education/Certification:

• High school diploma or equivalent.  

Experience:

• Zero (0) to Two (2) years of Collections experience.