Collection Attendant I

GENERAL SUMMARY:

Under the supervision of the ACC District Manager, the Collection Attendant is responsible for accepting donations from the public, distributing requisite receipts, sorting, stacking, and inventory of goods.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides quality customer service in a timely and courteous manner to all donors.
• Responsible for greeting and assisting donors in a friendly and courteous manner.
• Responsible for accepting or rejecting donations according to the guidelines.
• Sorts donations in the designated categories.
• Adheres to principles of workstation organization.
• Loads /Unloads donated goods safely and effectively.
• Provides the proper attention to site appearance and cleanliness.
• Keeps management informed as to the site needs.
• Performs other duties as assigned.

Mandatory Customer Service at Donation Xpress:

• Upon arrival, greets each donor at their vehicle.
• Meets each donor with a dandex (cart) in hand at their vehicle.
• Assists each donor with the unloading of all of their donations.
• Rolls dandex (cart) into the donation center.
• Offers each donor a receipt, show donor the receipt book.
• Thanks each donor for their donation.
• Maintains cleanliness and professional appearance of sites.

Mandatory Customer Service at Trailer sites:

• Upon arrival, greets each donor at their vehicle.
• Assists each donor with the unloading of all of their donations.
• Places donations in the trailer.
• Offers each donor a receipt, show donor the receipt book.
• Thanks each donor for their donation.
• Maintains the appearance of trailer exterior and parking lot.
• Assists in ensuring stairs and trailer are in proper working order.

QUALIFICATIONS:

• Must be 18 years of age or older.
• Ability to communicate effectively in English.
• Ability to work a flexible work schedule, including weekends and holidays.
• Must not present a direct threat to the safety and health of self, others or property.
• Must provide proof of identification and eligibility to work in the United States of America.
• May be required to pass a drug screening.
• Must be able to perform essential functions Collection Attendant job description with or without reasonable accommodation.
• Must meet qualitative and quantitative performance standards as established by the company.

POSITION INFORMATION:

This position is a full time, non-exempt position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; Paid Holidays, Vacation and Sick Leave. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc.

WORK CONDITIONS/HAZARDS:

• Work is performed in all kinds of weather inside and outside of the donation site.
• Limited hazards due to lifting, pulling, and pushing merchandise by self or others.
• Requires a high level of adaptability and flexibility.
• Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.

This job description does not cover all the activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice to accommodate the needs of the organization. 

• Offers of employment may be contingent on satisfactory results of a criminal history background check and drug test.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA).