Collection Specialist

Collections Specialist
Temp-to-Hire

Location: Baton Rouge, LA 70809
Start: ASAP
Pay: $20-$25/ Hour
Shift: M-F 8am- 5pm, 40 hrs/ week

On-Site Requirement

• Must be able to commute daily (onsite attendance required daily). Not a remote position.

Experience

• Minimum 1-2 years in Accounts Receivable and/or Collections
• Proven experience managing open invoices and customer payment cycles
• High school Diploma or Equivalent

Systems & Technical Skills

• Experience with D365 Finance & Operations preferred
  (or similar ERPs: SAP, Oracle, NetSuite, etc.)
• Strong ability to document collection activity directly in the ERP
• Skilled in Excel for aging reviews, account tracking, and reporting

Collections & Communication Skills

• Experience making outbound collection calls to customers
• Professional and confident in resolving payment issues
• Timely and accurate in responding to customer and internal emails
• Able to manage a portfolio of accounts and prioritize collections efforts

Problem Solving & Escalations

• Strong problem-solving skills to identify root causes of delinquency
• Ability to handle account disputes and work cross-functionally toward resolution
• Knows when and how to appropriately escalate high-risk accounts, non-payment, or billing concerns to leadership

Work Habits & Documentation

• Consistently adds detailed notes on customer interactions and follow-ups
• Able to follow procedures and escalation workflows
• Can work independently once trained while staying aligned with team priorities

Professional Expectations

• Must have a go-getter attitude and strong team spirit
• Positive, proactive mindset with willingness to support the broader AR function