Collection Specialist - Charlotte, NC

The Collections Specialist is primarily responsible for managing accounts receivable by collecting outstanding customer balances, resolving billing issues, and maintaining positive customer relationships to support company cash flow.

Responsibilities 

• Monitor customer accounts to identify past-due balances and collection priorities. 
• Contact customers by phone, email, and written correspondence to collect outstanding accounts receivable. 
• Review aging reports and maintain assigned accounts to achieve collection goals. 
• Investigate and resolve billing disputes, payment discrepancies, and customer inquiries. 
• Collaborate with sales representatives and management to resolve account issues. 
• Maintain detailed records of collection activities and customer communications. 
• Negotiate payment arrangements with customers when appropriate and follow up to ensure compliance. 
• Facilitate weekly AR call with Sales, document notes and update in ERP.
• Discuss with Credit Manager doubtful accounts to determine next steps, i.e. 10-day Letter, collections
• Recommend credit holds or account escalations for delinquent customers in accordance with company policy. 
• Conduct bank reference verifications to assess customer creditworthiness and support approval decisions.
• Set up new customer accounts including data entry, documentation and review and account maintenance
• Prepare collection reports and provide updates on delinquent accounts to management weekly. 
• Ensure compliance with company policies and applicable collection regulations. 

• High school diploma (or equivalent) required 
• 2+ years of accounts receivable or commercial collections experience preferred 
• Strong understanding of accounts receivable processes and aging reports. 
• Proficiency in Microsoft Excel and accounting/ERP software. 
• Excellent communication, negotiation, and customer service skills. 
• Strong attention to detail with the ability to prioritize multiple tasks. 
• Ability to work independently and as part of a team in a fast-paced environment
• Maintain confidentiality and professionalism when handling sensitive financial information. 

Benefits

• Paid Time Off
• Paid Holidays
• Medical Benefits (medical, dental, vision, long-term disability, voluntary life, accident, etc.)
• Company paid life insurance
• Company paid short-term disability
• 401(k) with company match and immediate vesting