Collections Manager

JOB TITLE: COLLECTIONS MANAGER
DEPARTMENT: Collection Services
JOB TYPE: Full-time
SALARY: Starting rate of $60,000 annually. May vary based on experience.

Efficiently recover payments, negotiate plans, and resolve billing issues with precision. Join us for impactful work in financial recovery alongside our amazing team of collectors.

BENEFITS:

• Health Insurance
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Paid Time Off 
• 11 Paid Holidays 
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• 401(k) Savings with 6% company match

Mission

The mission of the United Solutions Company is to host quality products and services using the best of breed technology, with an emphasis on service and collaboration, to help our customers remain competitive and profitable.

Job Summary

As a Collections Manager at United Solutions Company, you will be responsible for leading and managing a team of collections specialists. You will play a critical role in driving the performance and productivity of the team while ensuring adherence to regulatory guidelines, company policies, and industry best practices. This position requires strong leadership skills, strategic thinking, and a passion for motivating and developing team members to achieve success.

Responsibilities:
 

• Lead and manage a team of professionals including Account Resolutions Specialists and Team Leads by providing guidance, coaching, and support to ensure the achievement of individual and team goals.
• Develop and implement strategies to optimize collections performance, including setting targets, monitoring key performance indicators (KPIs), and implementing process improvements.
• Conduct regular 1-on-1’s with Team Leads, performance evaluations, provide feedback, and identify opportunities for skill development and training to enhance the team’s effectiveness.
• Foster a positive and collaborative work environment, promoting teamwork, open communication, and a culture of accountability and continuous improvement.
• Manage workflow/queue distribution, prioritization, and resource allocation to maximize efficiency and productivity within the team.
• Use data analytics to staff appropriately, efficiently, and effectively to meet the demands of the department as well as ensuring that breaks, lunches, and time available for work adhere to our policies and procedures.
• Ensure compliance with all relevant laws, regulations, and company policies governing debt collection practices, including fair debt collection practices, consumer protection laws and telephone protection acts.
• Analyze trends and metrics to identify areas for improvement and implement corrective actions as needed to address performance gaps.
• Serve as a point of escalation for complex customer inquiries, complaints, and disputes, collaborating with internal departments and stakeholders to resolve issues promptly and effectively.
• Prepare and present regular reports and updates on collections performance, trends, and initiatives to senior management, stakeholders, and our clients.
• Stay informed about industry developments, emerging trends, and best practices in debt collection and regulatory compliance, incorporating relevant insights into team strategies and operations.
• Responsible for managing and overseeing the delinquency portfolio assigned by a credit union client, which is expected to be around 7,000-10,000 accounts but will vary monthly.

• High school diploma or equivalent required; Associate’s or Bachelor's degree in finance, business administration/management, or related field is strongly preferred.