Collections Manager

Responsibilities Include:

• Maintain daily contact with residents and/or their representatives concerning any aspect of rent collection, including property visits, telephone inquiries, office interviews, coordination of payments, and offering advice on methods of payment


• Develop and distribute weekly, monthly, quarterly, and annual collections status reports to management


• Resolves cash application issues in conjunction with the AR Specialist


• Research and reconcile resident ledgers


• Works with other team members to resolve and collect payments for disputed charges


• Create, design, implement and enforce debt counselling policy and procedures to ensure sustainable tenancies


• Manage all notices and late fees in accordance with policy and procedures


• Ensures key principles of customer service are adhered to and the needs to vulnerable residents are met


• Understands rent collections that considers financial circumstances and identify suitable cases for referral to debt counselling services


• Actively monitors all payment commitments on a consistent basis and takes appropriate action


• Ensure all YARDI and manual documentation systems are accurately updated and maintained on a timely basis


• Prepares court documents and paperwork relevant to rent cases including negotiation with tenants and other representatives before hearings


• Understands Court procedures including liaison with court officials and legal services as required


• Files and follows through on small claims proceedings


• Coordinates lock outs in conjunction with Property Managers


• Coordinates inventories and photographic evidence in respect of items remaining in the property and damage to property


• Transfers bad debt cases to collection agency in accordance with policy and procedure


• Maintains continual awareness of changes in the regulation and precedents in respect of rent collection and recovery


• Provides written reports in relation to collection, legal referral, including provision of referrals to external agencies


• Liaison between company and collection agency

Benefits:  Medical, Dental, Life Insurance, PTO, Paid Sick Leave and 12 Paid Holidays.  Eligible for benefits 30 days after employment.

Salary:  Based on Experience