C

Collections Manager

icon building Company : Cis Careers
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Collections Manager

Responsibilities Include:



  • Maintain daily contact with residents and/or their representatives concerning any aspect of rent collection, including property visits, telephone inquiries, office interviews, coordination of payments, and offering advice on methods of payment

  • Develop and distribute weekly, monthly, quarterly, and annual collections status reports to management

  • Resolves cash application issues in conjunction with the AR Specialist

  • Research and reconcile resident ledgers

  • Works with other team members to resolve and collect payments for disputed charges

  • Create, design, implement and enforce debt counselling policy and procedures to ensure sustainable tenancies

  • Manage all notices and late fees in accordance with policy and procedures

  • Ensures key principles of customer service are adhered to and the needs to vulnerable residents are met

  • Understands rent collections that considers financial circumstances and identify suitable cases for referral to debt counselling services

  • Actively monitors all payment commitments on a consistent basis and takes appropriate action

  • Ensure all YARDI and manual documentation systems are accurately updated and maintained on a timely basis

  • Prepares court documents and paperwork relevant to rent cases including negotiation with tenants and other representatives before hearings

  • Understands Court procedures including liaison with court officials and legal services as required

  • Files and follows through on small claims proceedings

  • Coordinates lock outs in conjunction with Property Managers

  • Coordinates inventories and photographic evidence in respect of items remaining in the property and damage to property

  • Transfers bad debt cases to collection agency in accordance with policy and procedure

  • Maintains continual awareness of changes in the regulation and precedents in respect of rent collection and recovery

  • Provides written reports in relation to collection, legal referral, including provision of referrals to external agencies

  • Liaison between company and collection agency


Benefits:  Medical, Dental, Life Insurance, PTO, Paid Sick Leave and 12 Paid Holidays.  Eligible for benefits 30 days after employment.


Salary:  Based on Experience

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About the Company

Cis Careers

Community Investment Strategies, an award winning development, construction, & management company, is known for their affordable senior & multi-family.

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