Collections Manager

Collections Manager

Base Salary: $60,000.00 to $75,000.00 depending on experience

• Additional earnings in the form Bonus plan opportunity of 10% MIP

Toshiba America Business Solutions, Inc. (TABS) has an excellent opportunity for a Collections Manager in the Charlotte, NC office.

As a part of Toshiba America Business Solutions, Inc. you’ll be an integral partner in the success of our customers. More than just copiers, Toshiba is an industry leader in digital displays, document security and software solutions that keep businesses running brilliantly and efficiently.

Summary: 

Responsible for the overall credit, collection and cash application activities. This activity includes credit approvals / risk assessments, timely collection of delinquent accounts, and the proper application of payments to customer accounts. Ensure processes are well documented, effective, efficient, and implemented consistently throughout the region, and meet various performance metrics related to the managed activity.

Responsibilities: 

• Manage TBS collections, cash applications, and credit efforts to ensure minimal risk and achievement of related objectives.


• Optimize operations while also ensuring customer relationships remain strong, finding creative win-win solutions with internal and external customers. Review customer credit worthiness as necessary and manage the customer credit hold process in accordance with company policy.


• Drive the dispute resolution process and serve as the escalation point for customer disputes.


• Provide information and support for cash collections forecasting, monitor actual results and analyze variances to targets. Advise senior management regarding corrective actions.


• Initiate efforts to ensure a standardized approach to collection, cash application, and credit operations is developed and followed.


• Lead cross-functional process improvement projects for effectiveness, efficiency, consistency, sustainability, and scalability.


• Stay current with changes in state and federal laws governing debt collections.


• Represent the company in collection matters; may include managing third party collection agency’s activities, authorizing the referral of accounts to third party collection agencies and approving related expenditures.


• Ensure the Collection team operates within the confines of the Federal Fair Debt Collection Practices Act (FDCPA).


• Perform other related duties as assigned.

Qualifications: 

• Bachelor's Degree or equivalent.


• A minimum of 5+ years of increasingly responsible credit & collections experience. Accounts Receivable activity, including collections, cash application, billing, reconciliation. 


• A minimum of 2 years of supervising an accounting staff with demonstrated accounting experience working in a mid to large scale company


• Strong systems aptitude, including ERP systems, Excel, and related reporting tools


• Experience in Business or Consumer debt recovery


• Must have demonstrated experience and exposure to Accounting audits and accounting compliance.


• Must have ability to travel periodically.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:  

• Group health coverage (medical, dental, & vision)


• Employee Assistance Programs


• Pre-tax spending accounts


• 401(k) plan 


• Company provided life insurance 


• Pet Insurance


• Employee discounts


• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days  

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. 

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email to request [email protected] accommodation.