Collections Portfolio Manager

Job Description

Are you competitive, motivated, and looking for a career with six-figure-plus opportunities?

As a Retention Specialist, you’ll work directly with merchants to resolve past-due balances, negotiate payment solutions, and help maintain strong client relationships. If you’re resilient, persuasive, and comfortable handling high-volume calls, this is an opportunity to turn your ambition into real financial success.

What You’ll Do

• Contact merchants regarding past-due accounts through inbound and outbound calls


• Negotiate payment arrangements and settlement options


• Follow up consistently on delinquent accounts to drive resolution


• Build rapport while maintaining professionalism and empathy


• Meet and exceed individual performance goals in a results-oriented environment

What We’re Looking For

• Spanish speaking a plus


• Prior collections or sales experience a plus


• Strong verbal communication and listening skills


• Experience negotiating payment plans or settlements


• Ability to navigate difficult conversations


• Comfortable making 50-100+ calls per day


• Competitive mindset and ability to handle pressure

What We Offer

• Competitive base salary plus uncapped commission


• Significant earning potential for top performers


• Performance-driven culture that rewards success


• Ongoing training and support to help you excel

If you’re ready to take control of your income and grow with a team that values ambition and results, we’d love to hear from you.