Collections Representative

Essential Job Functions:

• Consistently achieve monthly collection performance by maintaining results within 2% of the established collection target.


• Responsible for assigned TRAC customer portfolio and reconciliation of associated receivables; inclusive of open balances, on account credit, and open payments.


• Proper use of escalation paths to ensure timely identification and remediation of roadblocks which pose a risk to departmental objectives.


• Leverage data driven collection strategies and targeted outreach techniques to effectively reduce DSO and enhance overall receivables performance.


• Build strong, collaborative relationships with customers and internal partners to ensure timely resolution of billing issues, disputes, and outstanding balances, supporting consistent and efficient collection performance.


• Draft clear, professional, and well structured collections correspondence with strong grammar and precision, effectively communicating delinquency status and reinforcing collection efforts through accurate, data supported insights.


• Maintain thorough documentation of all account activities, ensuring all actions are accurately recorded in Oracle to provide full visibility for management.


• Ability to trace unreachable customers via online searches, SCAC Online and Carrier411.


• Analyze billing and payment trends to identify collection process improvement opportunities and provide actionable intelligence for informed decision making.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties
This is not a complete listing of all responsibilities and/or duties required. Other duties may be assigned.

Qualifications

• Bachelor’s degree preferred.


• Minimum 2 year’s collections experience or related field.


• Must be computer systems-oriented and proficient in excel. The ability to sort, filter, perform VLOOKUP’s and pivot tables is required.


• Ability to identify problems, process resolution and implement action or solution timely.


• Ability to meet deadlines; prioritize workloads and handle multiple tasks.


• Must be detail-oriented, accurate, and inquisitive.


• Must possess excellent analytical, conceptual, communication and interpersonal skills, in addition to the ability to think creatively.


• Strong commitment and dedication to team members; operates with professionalism and integrity.


• Ability to adapt in an evolving market environment, awareness to strategically pivot to meet department objectives.

WORK ENVIRONMENT: Hybrid schedule: 3 days onsite per week 

DIRECT REPORTS: No Direct Reports

PHYSICAL REQUIREMENTS: Please see below:
• Regularly required to sit and stand
• Occasionally will lift items up to 10 lbs

Hourly pay rate budget: $30.98 plus 5% incentive bonus
Compensation is determined by a variety of factors including candidate qualifications as well as the geographic location of the role and/or candidate.
Benefits offered: Medical, dental, vision, Rx. FSA, HSA, PTO, Sick time, Life Insurance, company holidays.