Collections Specialist

Position Summary

Consistent with TERREPOWER Finance organization’s “CASH” model, individuals considered for this position must demonstrate specific experience in Controllership, Analysis, and Services with an unblemished commitment to Honesty/integrity. This specific role will report directly to the Accounts Receivable Manager and support the finance organization.  In this capacity, the individual will perform accounts receivable functions including billing, cash posting and collections.    

Responsibilities 

• Monitor customer accounts to identify overdue balances and take appropriate collection actions.
• Generate and maintain monthly reports of past-due accounts, noting any necessary credit holds.
• Research and resolve customer inquiries and disputes promptly and professionally.
• Collaborate cross-functionally with Sales, Customer Service, and Accounting to resolve payment discrepancies.
• Develop and implement proactive collection strategies to improve cash flow.
• Negotiate payment arrangements while maintaining strong customer relationships.
• Ensure compliance with all applicable laws, regulations, and internal policies.
• Communicate identified financial issues proactively to the Accounts Receivable Manager.
• Support internal and external audit requests related to accounts receivable and collections.
• Assist with system updates or implementations impacting the collections process.

Minimum Qualifications

• 2+ years of collections or accounts receivable experience.

• Strong negotiation and communication skills — comfortable having direct, sometimes difficult, payment conversations with customers.

• Experience with ERP/AR systems and strong Excel skills, including VLOOKUP, PivotTables, and sort/filter.

• Ability to balance firm collections practices with maintaining strong customer relationships.

• Comfortable managing a portfolio of accounts and prioritizing daily outreach independently.

• Strong attention to detail and organizational skills — accuracy matters on every account touched.

• Ability to multitask and prioritize in a fast-paced environment with daily deadlines.