Collector

PRIMARY RESPONSIBILITIES
Contact members with delinquent loan accounts through phone calls, emails, letters, and other approved channels to secure payment or establish payment arrangements.
 Monitor and manage assigned delinquency queues, prioritizing accounts based on aging, risk level, and credit union policies.
 Work collaboratively with members to identify financial hardships and negotiate reasonable repayment plans while maintaining a member‑focused service approach.
 Ensure all collection activities comply with applicable laws and regulations as well as credit union policies and procedures.
 Document all member interactions, payment commitments, and account updates accurately in the loan servicing system.
 Assists tellers and call center representatives with overrides and questions on accounts in the collection queues.
 Maintain integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; comply with privacy act directives.
 Embody the Credit Union’s core values of Trust, Integrity, Teamwork and Making a Difference and model the values in all daily activity.
 Performs other duties as assigned.

QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE
 High School Diploma or equivalent.
 Prior professional business experience of six months to two years is required; background in a financial institution is strongly preferred.

SKILLS AND COMPETENCIES
 Strong oral and written communications skills required.
 Proficiency in the use of Windows and Microsoft Office based programs required.

POSITION DESCRIPTION
 Thorough understanding of generally accepted collection principles.
 Ability to define problems, collect data, establish facts, and draw valid conclusions.
 Ability to learn and apply new information or skills.
 Ability to observe and interpret people and situations.
 Ability to perform highly detailed work on multiple, concurrent tasks.
 Able to demonstrate good communication, customer service, and interpersonal skills.
 Able to work independently and exercise good judgment, initiative, tact and professionalism in representing WeStreet with members, managers, staff and vendors.

Certificates, Licenses and Registrations
None required for this job.