Collector - Corporate (Las Vegas)

We are currently seeking candidates for a Collector position in our Enterprise Shared Service Collections team, located in Las Vegas, Nevada.

• Tracks and enters all contact with customers having balances
• Communicates with Marketing staff and all other levels of casino and company management regarding customer gaming balances
• Communicates via phone or other FDCPA approved means with appropriate persons the collection of gaming balances owed
• Makes high-level, logic-based decisions in regard to the collection of gaming balances that will best benefit the profitability of their respective casino in regard to both short and long term perspectives
• In the performance of daily duties, be able to:
  • Utilize daily debtor scroll
  • Create and update customer CMS accounts to include:
    • Personal information
    • Bank information
    • Dispositions (Special Remarks)
    • Alteration of deposit dates for active items to facilitate automatic deposit by the relevant casino cages
    • Entry of returned items 
    • Entry of returned item payments
    • Change of agency assignment status for individual returned items
    • Change of returned items to write-off status
    • Entry of payments on written-off items
• Other duties as deemed necessary by Department Manager and Director

• 5+ years experience in casino industry experience preferred.  High School Diploma required, Associate degree or bachelor’s degree preferred. 

ADDITIONAL REQUIREMENTS:

• Knowledge of Property and Company operations and casino systems; Caesars experience preferred
• Excellent time task tracking ability and organizational skills.
• Read, write and speak English without error.
• Work as required in a stressful and dynamic environment on the phone, information finding on the Internet, and performing deductive fact-finding tasks to better support decisions made and for use by other casino departments as required
• Must be able to dial numbers and talk on the phone for extended periods of time
• Able to perform advanced problem solving and initiate/follow-through with financial negotiations on behalf of the casino
• Typing speed of at least 35 wpm
• Outstanding communication skills a must
• Proficient with Windows Office Suite (Outlook, Excel and Word)
• Able to learn new Casino Database programs as required
• Self-motivated and resourceful, with the proven ability to stay focused on task and operate successfully under tight deadlines and time pressures
• Enjoys a fast pace, dynamic, challenging and team-oriented work environment
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business