Collector Inbound - Remote (Metro Orlando, FL area only)

The inbound collector will be responsible for handling inbound calls on any past due mortgage and/or maintenance accounts, to include third party servicing and collecting, via phone and mail. The position will emphasize the handling/collecting of inbound calls, while remaining compliant with all Federal and State Laws. This position is also required to assist owners with the general understanding of the terms and conditions related to their ownership and contracts. The collector will also be expected to be certified in both call skills and Fair Debt Collection Practices Act (FDCPA). The inbound collector may be required to spend less than 30% of their time handling outbound owners.

Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.

• Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
• Legally, ethically and confidentially handle any correspondence and/or payments received.
• Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary.
• Assist all members of collections staff with daily processes and procedures when required.
• Carry out any reasonable request by management.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
 

• Effective Communication skills
• Ability to handle pressure and remain calm with customers
• Knowledge retention and recall providing accurate information to customers
• Problem solving
• Team player