Collision Center Receptionist

Job Summary

We are seeking an energetic and detail-oriented Collision Center Receptionist to be the welcoming face of our service department. In this vital role, you will manage front desk operations, coordinate appointments, and provide exceptional customer service to clients and visitors. Your positive attitude and organizational skills will ensure smooth communication between customers, technicians, and management, creating a seamless experience for everyone who walks through our doors. This paid position offers an exciting opportunity to be part of a dynamic team dedicated to delivering top-tier collision repair services.

Responsibilities

• Greet customers warmly upon arrival and assist with check-in procedures in a professional manner
• Manage multi-line phone systems, answer inquiries, and direct calls efficiently using proper phone etiquette
• Schedule appointments and coordinate repair timelines using office management software and calendar tools
• Handle client communication via phone, email, and in-person interactions with clarity and professionalism
• Maintain accurate records of customer information, repair orders, and service details through data entry and filing systems
• Support administrative tasks such as filing, proofreading documents, managing correspondence, and organizing paperwork
• Utilize Microsoft Office Suite (Word, Excel) and Google Workspace applications for daily documentation and communication needs

Skills

• Bilingual abilities are highly valued to effectively communicate with diverse clients
• Proven office management experience with strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel), Google Workspace, and computer literacy for various administrative functions
• Prior office or clerical experience with familiarity in data entry, filing, proofreading, and document management
• Excellent customer service skills with a friendly demeanor and strong client communication abilities
• Experience handling multi-line phone systems, phone reception duties, and maintaining professional phone etiquette
• Knowledge of QuickBooks or bookkeeping experience is a plus for supporting billing or invoicing tasks
• Strong time management skills to prioritize tasks efficiently in a fast-paced environment

Join our team as a Collision Center Receptionist where your enthusiasm and organizational prowess will contribute to delivering outstanding service while advancing your career in a supportive environment. We value your skills and dedication—come be the friendly face that makes every customer’s experience exceptional!

BENEFITS:

· Health Insurance

· Vision Insurance

· Dental Insurance

· 401(k) and matching

· Health Savings Account (HSA)

· Life Insurance

· Paid Time Off

· Employee Discount on parts, services and vehicles across all our stores- Audi/VW, Subaru, Chevy/Cadillac, Toyota, Dodge/Ram/Jeep!

• High School Diploma or Equivalent
• Valid Driver's License and clean driving record required.