Commerce Technical Implementation Manager II

Transform the future of commerce by joining a team that leads the way in credit card processing technology. As a Technical Implementation Manager, you’ll be at the heart of integrating cutting-edge payment solutions for high-profile merchants. Your expertise will drive seamless platform integrations, foster strong client relationships, and deliver innovative solutions across multiple business lines. If you thrive in a fast-paced environment and want to make a real impact, this is your opportunity to shine. Let’s build the next generation of payment experiences together.

Job summary

As a Technical Implementation Manager II in the Commerce Platform Integrations team, you guide clients through complex technical integrations and ensure their success with our proprietary platform. You work closely with clients and internal partners, building strong relationships and delivering timely solutions. Your role is essential in driving innovation and supporting the growth of our payments business.

Job responsibilities

• Lead integration testing by collaborating with clients to define scope, implement test plans, and execute transitions to production
• Manage incoming demand efficiently through effective queue management and time management
• Collaborate with Business Development, Product Solution Specialists, and Relationship Management to deliver innovative client solutions
• Lead recurring team meetings and training sessions to keep the team ahead of industry trends and best practices
• Identify and address service gaps to improve the testing experience and exceed team deliverables
• Oversee department procedures and processes, reporting and addressing gaps to enhance efficiency
• Provide clear updates and technical guidance to mid and senior management
• Foster a culture of collaboration, diversity, and inclusion within the team
• Promote change by driving improvements in service and process
• Take ownership of project outcomes and proactively manage escalations
• Build strong relationships with clients and internal partners to support seamless integrations

Required qualifications, capabilities, and skills

• Minimum 5 years of work experience, including 3 years in Operations or Technology within the credit card processing industry
• Expertise in modern authentication protocols, including OAuth2.0 and mTLS
• Ability to interpret technical specifications and APIs for proprietary platforms
• Experience with REST-based APIs and Open API Specifications
• Familiarity with AI/LLM and data tools such as Tableau, Splunk, Datadog, and AWS
• Detail-oriented problem solver with strong de-escalation skills
• Confident communicator able to provide clear updates to mid and senior management
• Ability to thrive in a fast-paced, deadline-driven environment

Preferred qualifications, capabilities, and skills

• Bachelor’s degree strongly preferred; robust work experience considered
• Experience diagnosing complex application, data, and network issues
• Experience in card services and ecommerce industry; knowledge of proprietary Commerce Platform a plus
• Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub
• Proven knowledge of merchant services, including PCI, operational controls, and risk mitigation
• Formal project management skills or exposure to project management concepts (e.g., Project Management 101)