Commercial Relationship Manager

Summary

The Commercial Relationship Manager is responsible for supporting the Commercial Lender in managing and servicing commercial banking relationships. This position serves as an important point of contact for both customers and internal bank partners and helps ensure that deposit accounts, loans, and other banking needs are handled accurately, efficiently, and with a high level of customer service.

The Commercial Relationship Manager works closely with a Commercial Lender throughout the life cycle of a customer relationship from account opening and loan closing through ongoing portfolio management and servicing.

Location: It is strongly preferred for the candidate to be in a location within the company’s footprint with an emphasis on locations in Louisiana that include and is not limited to the Greater New Orleans area.

Benefits: What we offer

• Competitive salary & incentives to elevate your earning potential.
• Comprehensive benefits package that includes the following (based on eligibility and requirements):
• Employee Stock Ownership Program, 
• Retirement Savings Plan, 
• Medical, Dental, & Vision programs, 
• Health Savings Accounts, and 
• Career Growth opportunities
• Tuition reimbursement. 
• Energetic and collaborative work environment. 

Responsibilities

• Open new commercial deposit accounts and assist customers with related banking services.
• Perform ongoing customer account maintenance and respond to customer service requests.
• Serve as a point of contact for commercial customers and help resolve account and loan-related questions or issues.
• Coordinate with internal bank departments to ensure customer needs are addressed promptly and accurately.
• Assist Commercial Lender with the ongoing management of customer relationships.
• Assist with the day-to-day management and servicing of an assigned commercial loan portfolio.
• Monitor upcoming loan maturities, renewals, documentation requirements, and other portfolio-related deadlines.
• Assist with past-due loan monitoring and communicate with customers regarding delinquent payments when appropriate.
• Monitor property tax requirements and follow up on past-due or missing property tax payments.
• Monitor insurance requirements and follow up with customers, agents, and other parties regarding missing, expired, or insufficient insurance coverage.
• Maintain accurate loan and customer records and assist with obtaining outstanding documentation.
• Work closely with the Loan Portfolio Manager and coordinate as needed with title companies, attorneys, customers, lenders, and internal loan operations personnel to facilitate timely commercial loan closings.
• Coordinate the collection and delivery of required closing documents.
• Track outstanding closing items and communicate with all parties to help ensure loans close accurately and on schedule.
• Assist with post-closing documentation and outstanding items as needed.
• Coordinate and process construction loan draw requests.
• Collect and review draw documentation for completeness and compliance with loan requirements.
• Communicate with borrowers, contractors, inspectors, title companies, and internal bank personnel regarding construction draws.
• Track construction loan activity, including available funds, project progress, inspections, and supporting documentation.
• Perform additional responsibilities as assigned, based on management’s discretion and evolving business needs.

Skills/Experience/Education

• Highschool diploma or equivalent required; Bachelor’s degree in Business, Finance, Communications, or a related field preferred; equivalent combination of education and relevant experience will be considered.
• At least 1 year of experience in commercial banking, loan administration, relationship management, or a related banking position preferred, prior internship experience in a related field will be considered.
• Strong organizational skills with the ability to manage multiple customers, loans, deadlines, and priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-through.
• Ability to communicate professionally and effectively with customers, title companies, attorneys, insurance agents, and internal bank personnel.
• Working knowledge of commercial loan documentation, deposit accounts, construction lending, insurance requirements, and loan servicing preferred.
• Ability to identify potential issues and work proactively with the Commercial Lender to resolve them.
• Strong commitment to providing a high level of customer service.
• Highly organized, responsive, proactive, customer-focused and able to multitask frequently.
• Take ownership of assigned responsibilities.
• Anticipate upcoming needs and deadlines.
• Balance strong customer service with attention to the administrative, documentation and risk-management requirements of commercial banking.

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions. 
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required and may be revised as business needs evolve.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.