Commercial Roofing Service Manager

Description

• Service Planning & WIP Ownership (Primary Accountability)
• Owns the service backlog and WIP: what work is done this week, next week, and why.
• Establish and run a weekly planning cadence that aligns labor, materials, access, and customer priorities.
• Identify aging tickets, stalled jobs, and bottlenecks—and resolve them proactively.
• Sets realistic commitments to customers based on capacity, not pressure.
• Works closely with the Superintendent to execute and prioritize project
• Scope of Work & Estimating Discipline
• Establish and enforce service scope standards (inclusions, exclusions, assumptions).
• Review and approve service scopes before work is scheduled.
• Ensure scopes align with field crews scope.
• Reduce scope gaps, rework, and “non-negotiated work” conversations.

• Execution Leadership (Field & Office Alignment)
• Lead and support the Service Superintendent and Service Coordinators.
• Ensure crews are properly planned, supported, and set up for success.
• Conduct jobsite visits as needed to reinforce quality, safety, and scope alignment.
• Address execution issues at the system level—not just job-by-job fixes.

• Customer Management & Communication
• Own the service customer experience from proposal acceptance through closeout.
• Ensure customers receive timely updates on scheduling, delays, and completion.
• Handle escalations and recurring issues; fix root causes.
• Build trust through consistency, not heroics

• Financial & Closeout Responsibility
• Own service margin performance through planning, labor efficiency, and scope control.
• Ensure timely billing, clean documentation, and job closeout.
• Partner with accounting on AR visibility and issue resolution.
• Track and report key service KPIs (WIP, margin, cycle time, backlog).

• Service Growth Enablement (Near-Term Support, Long-Term Structure)
• In the near term, support selective estimating and customer development as needed.
• Help define service offerings, pricing logic, and repeatable service programs.
• Build the operational framework that an estimator–sales role will plug into.
• Ensure selling aligns with what the department can execute reliably.

• Commercial roofing or comparable construction/service leadership experience.
• Strong understanding of service execution, scheduling, and field operations.
• Proven ability to plan work, manage WIP, and enforce standards.
• Comfortable making prioritization decisions and holding others accountable.
• Able to operate calmly in a high-volume, fast-response environment.

• Competitive salary and performance-based bonus structure (starting $100k DOE).
• Comprehensive benefits package including health, dental, vision, 401(k) with company match.
• Company vehicle or vehicle allowance.
• Opportunity to shape and build our evolving PM function.
• Stable, long-established company with strong regional reputation and national resources.